Skip to main content

Article

CX Accelerator 2023: the evolving role of support agents

Companies across Europe are rethinking the role of their customer service agents, as their role continues to evolve beyond just assisting customers. Champions in particular, are focusing their efforts on training and investing in their agents, who are increasingly becoming a critical factor in driving sales, customer retention rates and positive customer experiences.

By Lilia Krauser, Staff Writer

Last updated January 4, 2023

CX Accelerator

Related stories

Article
8 min read

Workforce optimisation: The ultimate guide for 2024

Workforce optimisation makes processes more efficient and employees more productive – and gives more flexibility to your bottom line. Learn more about it below.

Best practices

Article
3 min read

The AI-powered future of CX and EX is here – let us be your guide

The Zendesk Relate event is coming to Las Vegas from 16 to 18 April – you’ll see inspiring speakers, gain knowledge to take home and obtain best practice you can implement.

Article
5 min read

Tech for good: How AI is empowering survivors of domestic violence

The fear of speaking out and asking for help is immense, and real, especially for the…

Executive insightsSocial responsibility

Article
4 min read

The role of artificial intelligence in enhancing the festive season shopping experience in the UK

It’s no secret that the festive holidays are one of the busiest times for most retailers…

Artificial intelligenceCustomer experience