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CX Accelerator 2023: the evolving role of support agents

Companies across Europe are rethinking the role of their customer service agents, as their role continues to evolve beyond just assisting customers. Champions in particular, are focusing their efforts on training and investing in their agents, who are increasingly becoming a critical factor in driving sales, customer retention rates and positive customer experiences.

By Lilia Krauser, Staff Writer

Last updated October 2, 2024