Companies across Europe are rethinking the role of their customer service agents, as their role continues to evolve beyond just assisting customers. Champions in particular, are focusing their efforts on training and investing in their agents, who are increasingly becoming a critical factor in driving sales, customer retention rates and positive customer experiences.
Lilia Krauser
Staff Writer
Last updated October 2, 2024
Discover the latest Zendesk report and become the best in the business
Quality assurance can reduce customer churn, help improve team performance, and cut operational costs. Increase confidence in your QA process with our guide.
A new landscape redefining scalability in iGaming As regulations tighten in some markets and new jurisdictions…
This is part 1 of our AI Readiness series, designed to help CX organisations prepare to…
Leverage AI in customer service to increase efficiency, reduce operational costs and provide fast and personalised support at scale.
.jpg)
