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Christmas gift shopping behaviour has changed - Now is the time for retailers to adapt

Customer experienceRetail

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A retailer’s ultimate guide to seamless CX

Customer expectationsCustomer experienceRetail

Article
4 min read

Pop-up stores bring the best of both worlds to omnichannel retail

We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…

Customer experienceRetail

Article
4 min read

Get behind these 5 eCommerce trends in 2023

As online shopping enters a period of hyper-growth and competition for consumers intensifies, getting the customer…

Artificial intelligenceRetail

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
1 min read

Shattering the Stereotypes of Chat

“Which channel should I be using to talk to my customers? How can I be ready…

ChatResearch & ReportsRetailTypes

Ebook
1 min read

4 Crucial Trends for the 2018 Holiday Retail Season

In this post-Christmas moment, retailers are assessing the just-concluded season and starting to plan for the next one.

Omnichannel guidesRetail

Guides and ebooks
1 min read

A Retailer’s Guide to Getting Omnichannel Customer Service Right

Retail and omnichannel customer service. With consumers shopping in more channels than ever, retailers have been forced to evolve.

Omnichannel guidesOperationsRetail

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