At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…
“Which channel should I be using to talk to my customers? How can I be ready…
Your IT team deserves to work with the most effective tools and platforms when it comes…
Today’s empowered customers have a strong do-it-yourself mindset and changing expectations about preferred engagement channels.
In the global market for customer service software, Zendesk is once again recognised as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Centre
To help keep the annual holiday rush manageable, we’ve compiled a list of tips that’ll help your team deflect more tickets and keep CSAT scores high
In this report, Magic Quadrant for the CRM Customer Engagement Centre 2017, Gartner examines the global market for customer service and support applications.
Uncover the true value of your customer support organisation with the technology trends that matter most in 2017.
2016 has challenged industry leaders to engage customers across all support channels, but the coming year, 2017, has taken a swift turn towards analytics and artificial intelligence (AI) to deliver better support interactions