Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories
Article
7 min read
Customer experience management advice from the pros
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
Article
5 min read
Addressing customer experience from the CIO perspective
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
Article
2 min read
Customer experience: 5 simple strategies that bring immediate improvement
Experts share the CX strategies that make a real difference.
Article
8 min read
Customer service acronyms explained
Customer service acronyms can be confusing to those still learning the field. Learn the explanations behind 30 common customer service acronyms.
Article
5 min read
Four ways in which Zendesk can make your life easier, now
Keeping up with customers' expectations is vital to your business – and this means nimble support operations. Here are four ways in which Zendesk can help you deliver the best customer service (and make your life easier).
Article
9 min read
A guide to customer service reports
Discover the reports that help you better understand and improve the customer experience.
Article
10 min read
IVR: Interactive Voice Response definition, benefits and steps
IVR technology can be a game changer for call centres. Discover what an IVR system is and how it improves phone support.
Article
10 min read
What is customer obsession? How to become customer obsessed
We’ve all heard the stories of companies going above and beyond to provide their customers with…
Article
7 min read
Why customer courtesy matters (and eight tips for how to nail it)
Find out why compassionate customer service matters and what it can do for your business.
Article
6 min read
Integrations galore
Here are the newest integrations from Zendesk to help your agents provide the perfect customer experience.…
Guides and ebooks
Are you set up to deliver exceptional customer experience?
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
Article
11 min read
What is omnichannel customer service? Definition, importance and strategy
Take an omnichannel approach to create seamless, reliable customer interactions.
Article
8 min read
Why a contact centre will improve your customer service (and your bottom line)
Establish a flexible, dynamic contact center to drive customer loyalty and improve agent efficiency.
Article
1 min read
Understanding call center burnout
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
Article
6 min read
An overview of apps for startups
We know based on our Startups CX Benchmark Report 2020 that fast-growing startups use more apps than their slower-growth counterparts.
Article
3 min read
Why Cloud 100 startups are investing in CX
The Forbes Cloud 100 list recognises top cloud and software startups. Find out why so many of these companies are prioritising customer experience.
Article
9 min read
How to anticipate your customer needs and solve them
What are customer needs, and how can your business solve for and anticipate them?
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