Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Article
5 min read
Does your call centre need workforce management (WFM)?
If you’ve ever worked in a restaurant, then you know that working on Friday night is…
Article
3 min read
Supporting mobile gamers where they are, in the apps they love
Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity
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9 min read
Customer portals: 5 types of web self-service (and how to set them up)
Learn how to implement web self-service to significantly improve your customer experience and satisfaction.
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7 min read
Why you should integrate your agent support and product teams
Guest blog from Alexis Fogel, CEO, Stonly Regardless of your industry or product, your agent support…
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11 min read
11 support tools every customer service team should have
Customer experience management is about providing consistent service. Here's our expert advice on how to do that.
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8 min read
An enterprise guide to personalised service
Enterprise companies often get a bad report when it comes to personalised service. It’s up to you to change the narrative.
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6 min read
The state of your business, as told by data
Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers.Here's how.
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10 min read
Building stronger customer relationships with messaging
We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.
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6 min read
Choosing a customer service solution for your startup
Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…
Article
12 min read
Business chatbots: the ultimate guide to using chatbots in customer service
Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships
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7 min read
How to identify and support your most valuable customer segments
Using segmentation to better serve your best customers.
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14 min read
How to use Instagram for business: A beginner’s guide
Instagram is more than just a social network—it’s a powerful tool for building deeper connections with customers. Here’s how to use Instagram for business success.
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5 min read
Delighting customers with modern customer experiences
The customer has changed and so have their expectations on what customer experience means to them.…
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6 min read
The new rules for customer service outsourcing in a changing world
The new rules for customer service outsourcing in a changing world. Customer service teams have seen an unprecedented level of disruption this year.
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1 min read
How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around CX maturity. Find out how the leaders are driving CX success.
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1 min read
How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
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