Customer experience
Latest stories
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4 min read
Revolutionising customer support: Unleashing the power of emerging technologies
In today’s fast-paced digital landscape, businesses are constantly striving to enhance customer support experiences and optimise…
Article
5 min read
The role of review management in transforming customer experience management
As businesses continue to evolve and compete in today’s highly digital and connected world, the importance…
Article
5 min read
Why passwordless authentication holds the key to smoother CX
The recent explosion of Software-as-a-Service (SaaS) tools and the rapid increase of digital services means we’re…
Article
3 min read
Changing tides: Rise of D2C and why manufacturers must now think of consumer’s first
When it comes to creating processes that efficiently make quality products, manufacturing has a huge amount…
Article
5 min read
Revamping the checkout experience
The checkout point is the most important stage of the customer journey for retailers, a moment…
Article
5 min read
Live or virtual: The future of B2B events?
While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…
Article
6 min read
How European retailers can ride out the economic storm
With winter just around the corner, most consumers in Europe are putting away their summer clothes,…
Article
10 min read
How tech scale-ups can improve customer experience using data
When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.
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Future of fashion: stitching convenience with sustainability
To keep pace with customer expectations, the fashion industry is slowly but surely making its move towards sustainable practices. Read how weaving a focus on CX might just be the key to gaining customer trust.
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The service recovery paradox
How businesses can turn service failures into success and boost customer satisfaction by tapping into the hidden opportunities that mistakes presents.
Article
5 min read
3 post purchase strategies to improve retailers’ customer experience
Have you ever made a late night purchase online, only to realise you have put in…
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Christmas is coming. How retailers can be merry this season.
Discover how retailers can deliver a memorable yet affordable shopping experience during this holiday season in a climate where inflation is soaring and consumer confidence is at its lowest.
Article
5 min read
Are brands ready for us to start shopping in the Metaverse?
Watching your favourite football team play (and hopefully win!) is one of life’s great joys. That’s…
Article
7 min read
The 3 keys to successful automated brand interaction
The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we went back to the basics and unpacked what it takes to lay the right foundation for automated brand interaction.
Article
4 min read
Pop-up stores bring the best of both worlds to omnichannel retail
We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…
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