Retail
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5 min read
3 post purchase strategies to improve retailers’ customer experience
Have you ever made a late night purchase online, only to realise you have put in…
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Christmas is coming. How retailers can be merry this season.
Discover how retailers can deliver a memorable yet affordable shopping experience during this holiday season in a climate where inflation is soaring and consumer confidence is at its lowest.
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4 min read
Pop-up stores bring the best of both worlds to omnichannel retail
We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…
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4 min read
Get behind these 5 eCommerce trends in 2023
As online shopping enters a period of hyper-growth and competition for consumers intensifies, getting the customer…
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4 min read
Grocery shopping 2.0: The rise of quick commerce and the challenges for CX
During the past couple of years as we found ourselves homebound due to various Covid lockdowns…
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4 min read
How innovative digital strategies are helping luxury brands take high-end service online
We are all living in a time of profound change, but the Covid-19 pandemic has hit…
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3 min read
Agile retailers reimagine customer service
Inditex, the world’s biggest fashion group and owner of Zara, has announced in 2020 it will…
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5 min read
What retailers are missing in the digital transformation
Coming out of a pandemic that rocked the retail world, this year’s NRF Converge event focused on dealing with change.
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5 min read
Finding the recipe for the new, connected retail experience
To say that 2020 was a challenging year for retail is somewhat of an understatement. But…
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4 min read
How can European ecommerce businesses thrive in post-pandemic times?
The meteor strike that was COVID-19 at the start of 2020 sent shockwaves across the retail…
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4 min read
How businesses can benefit from omnichannel personalisation
It’s not surprising that most of us switched to online shopping when physical stores shut down…
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1 min read
Shifting consumer sentiment pushes shoppers towards digital in a post-Covid world
It’s been recorded that 2020 was the worst year for many economies around the globe. Europe’s…
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5 min read
Retail in Europe: Reigniting growth after the ‘great reset’
According to the European Journal of Social Psychology it takes between 18 and 260 days to…
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2 min read
Reimagining the future of retail
Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…
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