Productivity
How can customer service training help during an economic downturn ?
With 74 per cent of business leaders saying that customer service has become even more important…
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Revealed: The simple secret to boosting SME productivity
Many of us start the new year with good intentions, but halfway through January, you may…
The World’s Most Productive Countries in 2022
Learn which countries are the most productive, what makes them so successful, and what business productivity tactics you can use to emulate their success.
All about average handle time
A customer’s time is precious, and so is yours. Average handle time can help companies gauge the strength of their call center and phone support.
Be ready for anything: support forecasting and scheduling
One of the easiest ways to distinguish a good support organization from a great one is this: good ones are capable of meeting the everyday challenges as they occur, but great customer service
How will artificial intelligence assist customer service agents?
The latest innovations in artificial intelligence will showcase features with big upsides for agents
What’s the difference between machine learning and deep learning?
Understanding how today's AI works might seem overwhelming, but it really boils down to two concepts: machine learning and deep learning
How AI is shaping the latest customer support trends
With the growing vigilance of how trends are being affected by automation, we've noted a few current customer service AI innovations and how they're likely to continue changing