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Productivity

How can customer service training help during an economic downturn ?

With 74 per cent of business leaders saying that customer service has become even more important…

Agent experienceCustomer loyaltyEmployee experienceProductivityZendesk

Latest stories

Article
4 min read

Revealed: The simple secret to boosting SME productivity

Many of us start the new year with good intentions, but halfway through January, you may…

Employee experienceProductivity

Article

The World’s Most Productive Countries in 2022

Learn which countries are the most productive, what makes them so successful, and what business productivity tactics you can use to emulate their success.

Productivity

Article
5 min read

All about average handle time

A customer’s time is precious, and so is yours. Average handle time can help companies gauge the strength of their call center and phone support.

ProductivityTeam management

Article
2 min read

Be ready for anything: support forecasting and scheduling

One of the easiest ways to distinguish a good support organization from a great one is this: good ones are capable of meeting the everyday challenges as they occur, but great customer service

Knowledge managementOmnichannel guidesOperationsProductivity

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
2 min read

How will artificial intelligence assist customer service agents?

The latest innovations in artificial intelligence will showcase features with big upsides for agents

Knowledge managementProactive SupportProductivityWorkflow efficiency

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