Many of us start the new year with good intentions, but halfway through January, you may…
Learn which countries are the most productive, what makes them so successful, and what business productivity tactics you can use to emulate their success.
A customer’s time is precious, and so is yours. Average handle time can help companies gauge the strength of their call center and phone support.
One of the easiest ways to distinguish a good support organization from a great one is this: good ones are capable of meeting the everyday challenges as they occur, but great customer service
The latest innovations in artificial intelligence will showcase features with big upsides for agents
Understanding how today's AI works might seem overwhelming, but it really boils down to two concepts: machine learning and deep learning
With the growing vigilance of how trends are being affected by automation, we've noted a few current customer service AI innovations and how they're likely to continue changing