Operations
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Article You don’t always need call center scripts
Customer service reps are less engaged in their work when they use call center scripts that don’t have the flexibility they need to interact with customers
Article Tiers for fears: Is tiered support for you?
If you’re a business with consistently growing customer base and ticket volume, it might be time to consider tiered support
A Zendesk cheat sheet for picking your support solution
Choosing the right support solution for your organisation is no easy task.
In good company: expand support beyond customer service
Supporting today’s customers requires an “all hands on deck” approach.
Roll out and manage multiple customer service channels
There is a seemingly infinite number of ways to interact with customers these days. Live chat, messaging, SMS—even self-service counts.
A Retailer’s Guide to Getting Omnichannel Customer Service Right
Retail and omnichannel customer service. With consumers shopping in more channels than ever, retailers have been forced to evolve.
11 Steps to a Better Customer Support RFP Document
Industry watchers say that organisations change their customer support tools every five years on average. Whether…