Operations
Latest stories
Article
2 min read
Be ready for anything: support forecasting and scheduling
One of the easiest ways to distinguish a good support organization from a great one is this: good ones are capable of meeting the everyday challenges as they occur, but great customer service
Article
7 min read
Knowledge management best practices
A Q&A with Forrester's Kate Leggett on knowledge management best practices.
Article
1 min read
A Zendesk cheat sheet for picking your support solution
Choosing the right support solution for your organisation is no easy task.
Ebook
1 min read
Roll out and manage multiple customer service channels
There is a seemingly infinite number of ways to interact with customers these days. Live chat, messaging, SMS—even self-service counts.
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