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Customer service reps are less engaged in their work when they use call center scripts that don’t have the flexibility they need to interact with customers
If you’re a business with consistently growing customer base and ticket volume, it might be time to consider tiered support
Choosing the right support solution for your organisation is no easy task.
Supporting today’s customers requires an “all hands on deck” approach.
There is a seemingly infinite number of ways to interact with customers these days. Live chat, messaging, SMS—even self-service counts.
Retail and omnichannel customer service. With consumers shopping in more channels than ever, retailers have been forced to evolve.
Industry watchers say that organisations change their customer support tools every five years on average. Whether…