Chat
Latest stories Page 2
Article How a great customer experience comes from chat support
Live chat alone can't define your customers’ experience - how they navigate the site, how they engage with support, and where they are on the customer journey all come into play
Article Slack kills at onboarding customers: Here’s how
Slack—the team communication tool that is taking over the world—has become ubiquitous and obvious.
Article See your business goals through by offering live chat
It’s crucial that your live chat goals align with your business objectives.
Article Understanding bot abilities—and limitations
Even as AI makes strides toward reading human emotions through facial expression and verbal sentiment analysis, they’re not programmed to feel human emotion.
Article Did somebody say… new integrations?
Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017
Ebook Chatbots and the future of real-time communication
Companies are using chatbots to scale more and more.
Article The paradox of channel choice
It’s good to offer all support channels, but not all the time, and not everywhere.
Article New additions to the Apps Marketplace
Check out these new integrations, all designed to help you provide great support and get the most out of Zendesk.
Article Scaling real-time communication
Many of us expect constant real-time communication with not only friends and family, but with businesses as well.
Article Increase useful live chat requests on your website
You’ve got a live chat widget on your website and you’re ready for the first few chats to come in.
Article Are proactive chat scripts the answer?
How your agents handle the delicate back and forth of a live chat conversation matters. Some may say proactive chat scripts are the answer. But are they?
Article Live chat vs. phone support
There are a few key differences between live chat and phone support that can impact your team, your customers, and your business
Article The benefits of proactive chat
The name of the customer service game these days is knowing what your customers need before they ask, making proactive chat an essential tool
Article Multi-channel customer service, made-to-order
“People remember how you make them feel,” said restaurateur Danny Meyer at a retail trade show earlier this year.
Article How to increase conversions with chat
While adding a live chat channel can increase website conversion rates by 29 percent, you can further optimize your chat channel and increase conversion rates with chat conversion tracking
Article Setup your agents and end-users for success with Chat
You’ve made the important step of deciding to implement a new Chat channel, but now what?
Article Work smarter: live chat best practices
As with any communication channel, there’s a right way and a less effective way to offer live chat to your customers
Article Why firsthand product experience is the best teacher
Meet Peachy Garcia, who currently holds the record for most chats served here at Zendesk.