Chat
Latest stories
Article
1 min read
Questions to ask when staffing chat
Many factors need to be considered when determining how to staff your chat support channel.
Article
3 min read
How a great customer experience comes from chat support
Live chat alone can't define your customers’ experience - how they navigate the site, how they engage with support, and where they are on the customer journey all come into play
Article
5 min read
Slack kills at onboarding customers: Here’s how
Slack—the team communication tool that is taking over the world—has become ubiquitous and obvious.
Article
3 min read
See your business goals through by offering live chat
It’s crucial that your live chat goals align with your business objectives.
Ebook
1 min read
Chatbots and the future of real-time communication
Companies are using chatbots to scale more and more.
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.