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Article
1 min read

Questions to ask when staffing chat

Many factors need to be considered when determining how to staff your chat support channel.

Article
3 min read

How a great customer experience comes from chat support

Live chat alone can't define your customers’ experience - how they navigate the site, how they engage with support, and where they are on the customer journey all come into play

Article
5 min read

Slack kills at onboarding customers: Here’s how

Slack—the team communication tool that is taking over the world—has become ubiquitous and obvious.

Article
3 min read

See your business goals through by offering live chat

It’s crucial that your live chat goals align with your business objectives.

Ebook
1 min read

Chatbots and the future of real-time communication

Companies are using chatbots to scale more and more.

Article
3 min read

Work smarter: live chat best practices

As with any communication channel, there’s a right way and a less effective way to offer live chat to your customers

Article
3 min read

Why firsthand product experience is the best teacher

Meet Peachy Garcia, who currently holds the record for most chats served here at Zendesk.

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