Chat

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Scaling real-time communication Article

Scaling real-time communication

Many of us expect constant real-time communication with not only friends and family, but with businesses as well.

Increase useful live chat requests on your website Article

Increase useful live chat requests on your website

You’ve got a live chat widget on your website and you’re ready for the first few chats to come in.

Are proactive chat scripts the answer? Article

Are proactive chat scripts the answer?

How your agents handle the delicate back and forth of a live chat conversation matters. Some may say proactive chat scripts are the answer. But are they?

Live chat vs. phone support Article

Live chat vs. phone support

There are a few key differences between live chat and phone support that can impact your team, your customers, and your business

The benefits of proactive chat Article

The benefits of proactive chat

The name of the customer service game these days is knowing what your customers need before they ask, making proactive chat an essential tool

Multi-channel customer service, made-to-order Article

Multi-channel customer service, made-to-order

“People remember how you make them feel,” said restaurateur Danny Meyer at a retail trade show earlier this year.

How to increase conversions with chat Article

How to increase conversions with chat

While adding a live chat channel can increase website conversion rates by 29 percent, you can further optimize your chat channel and increase conversion rates with chat conversion tracking

Setup your agents and end-users for success with Chat Article

Setup your agents and end-users for success with Chat

You’ve made the important step of deciding to implement a new Chat channel, but now what?

Work smarter: live chat best practices Article

Work smarter: live chat best practices

As with any communication channel, there’s a right way and a less effective way to offer live chat to your customers

Why firsthand product experience is the best teacher Article

Why firsthand product experience is the best teacher

Meet Peachy Garcia, who currently holds the record for most chats served here at Zendesk.