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Live chat alone can't define your customers’ experience - how they navigate the site, how they engage with support, and where they are on the customer journey all come into play
Slack—the team communication tool that is taking over the world—has become ubiquitous and obvious.
It’s crucial that your live chat goals align with your business objectives.
Even as AI makes strides toward reading human emotions through facial expression and verbal sentiment analysis, they’re not programmed to feel human emotion.
Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017
Companies are using chatbots to scale more and more.
It’s good to offer all support channels, but not all the time, and not everywhere.
Check out these new integrations, all designed to help you provide great support and get the most out of Zendesk.
Many of us expect constant real-time communication with not only friends and family, but with businesses as well.
You’ve got a live chat widget on your website and you’re ready for the first few chats to come in.
How your agents handle the delicate back and forth of a live chat conversation matters. Some may say proactive chat scripts are the answer. But are they?
There are a few key differences between live chat and phone support that can impact your team, your customers, and your business
The name of the customer service game these days is knowing what your customers need before they ask, making proactive chat an essential tool
“People remember how you make them feel,” said restaurateur Danny Meyer at a retail trade show earlier this year.
While adding a live chat channel can increase website conversion rates by 29 percent, you can further optimize your chat channel and increase conversion rates with chat conversion tracking
You’ve made the important step of deciding to implement a new Chat channel, but now what?
As with any communication channel, there’s a right way and a less effective way to offer live chat to your customers
Meet Peachy Garcia, who currently holds the record for most chats served here at Zendesk.