Latest stories Page 2
When IT leaders are deciding what they need in a CRM platform, there are five important…
Company growth yields many opportunities and challenges.
While companies may differ in how they approach their knowledge content, customers agree that self-service interactions can make or break the support experience
Organizations and management structures are always changing.
We see ourselves as customer driven, dedicated, and hard-working.
Customer support is no longer a destination.
When we started our corporate social responsibility (CSR) journey seven years ago, we were small and scrappy: approximately 60 employees.
Self-service can have a positive impact on every department within an organization—not just your team of agents or the customers they’re working hard to serve.
Even when you’re anxious to leave a software or service behind, making the change to a new customer service solution can be hard.
We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re utilizing Zendesk Guide and the Knowledge Capture app.
Did you arrive here from Google to learn more about how SEO can improve customer service?
There are many surprising benefits to hosting a branded community in addition to supplementing a help portal, including better SEO, knowledge sharing, customer engagement, and more
There are many metrics that come out of customer service, but success in helping your customers and providing leadership goes beyond an awareness of them
Setting customer service baselines and then hitting them is essential for not only delivering on your goal of providing great customer service, but also for evaluating how the support team is
Customer effort reduction is in the spotlight now, as you well know, and we’re all spending plenty of time sorting out what it all means for how we design our products and processes and how we
When it comes to first reply time (FRT) and its affect on customer satisfaction, faster is better.
This is the third post in a four-part guest blog series from Base CRM dedicated to exploring the ways that sales and support can partner to help drive each other’s KPIs and business objectives
This October, Zendesk’s global conference, Relate Live, is heading to New York City.