Latest stories Page 2
Setting customer service baselines and then hitting them is essential for not only delivering on your goal of providing great customer service, but also for evaluating how the support team is
Customer effort reduction is in the spotlight now, as you well know, and we’re all spending plenty of time sorting out what it all means for how we design our products and processes and how we
When it comes to first reply time (FRT) and its affect on customer satisfaction, faster is better.
This is the third post in a four-part guest blog series from Base CRM dedicated to exploring the ways that sales and support can partner to help drive each other’s KPIs and business objectives
This October, Zendesk’s global conference, Relate Live, is heading to New York City.
Editor’s Note: This is the first post in a four-part guest blog series from Base CRM dedicated to exploring the ways that sales and support can partner to help drive each other’s KPIs and business
Customer experience is on the precipice of rapid change.
If you manage a customer support center, you know your team is capable of great things.
What are the keys to transforming your customer service operation?
Understanding how today's AI works might seem overwhelming, but it really boils down to two concepts: machine learning and deep learning
It can be hard enough to manage regular and vacation schedules against queue volume, let alone work in additional time for volunteering or team-building activities