Leadership

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Should you hire for potential and attitude, or experience? Article

Should you hire for potential and attitude, or experience?

Hiring can be an exciting yet challenging task. On one hand, hiring typically signifies expansion and…

Tackling difficult topics head on: A conversation with Amy Gallo Article

Tackling difficult topics head on: A conversation with Amy Gallo

The author of the HBR Guide to Dealing with Conflict and a contributing editor at Harvard…

Innovation requires everyone in the band Article

Innovation requires everyone in the band

It would be amazing if every employee at every company was having regular eureka moments about…

Take care of yourself, your team, and your customer—in that order Article

Take care of yourself, your team, and your customer—in that order

The four components of customer anger I outlined last week—the situation, its ramifications, baseline stress, and…

The startup spouse: a view from the other side of bed Article

The startup spouse: a view from the other side of bed

Over half a million people become entrepreneurs in the United States each month. That’s a lot…

How to choose the right partner. Technology partner, that is. Article

How to choose the right partner. Technology partner, that is.

In the world of retail, it’s exciting to send products out into the wild. After all,…

The art of the unbiased interview Article

The art of the unbiased interview

You may think you know how to conduct an unbiased interview, but chances are you've slipped…

Radical Candor: be a better boss by saying exactly what you think Article

Radical Candor: be a better boss by saying exactly what you think

Giving an employee candid feedback can be challenging. By using the Radical Candor concepts, the process…