Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories
Article
5 min read
Leading a startup during a pandemic: five lessons from five founders
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
Article
8 min read
How to measure customer satisfaction: advice from industry leaders
Measuring customer satisfaction is critical to growing your business, but don’t take our word for it. Here's how industry experts use customer satisfaction metrics.
Article
5 min read
Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
Article
7 min read
New Zendesk app integrations are here
The newest integrations from Zendesk – at your service.
Article
7 min read
Scaling your support team: 7 common questions answered
Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…
Article
5 min read
Work smarter: Live chat best practices
As with any customer support channel, there are tried-and-true ways, as well as less effective ways,…
Article
5 min read
Use group messaging to deliver great customer experiences
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
Article
9 min read
Knowledge base article templates that work
The key is to find the right mix of knowledge base article templates for your customer-audience
Article
7 min read
Through the CIO lens: 5 important CX trends for 2020
Discover more CX trends that we're seeing in 2020 and find out how CIOs are in a unique position to drive their organisations towards customer centricity.
Article
5 min read
What is call centre software?
Call centre software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer, and then deciding which ones you need most.
Article
6 min read
3 tips for improving your IT service desk
Get ideas on how to improve your IT service desk so you create a support loop that benefits the entire company—and your customers.
Article
8 min read
Nine ticketing system tips for outstanding customer service
Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency
Article
8 min read
What is a help desk?
A help desk is an often-overlooked cornerstone of the best customer-service experience, whether internal or external. Here's how it can benefit your business.
Whitepaper
2 min read
Gartner Magic Quadrant for the CRM Customer Engagement Centre
Zendesk is named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Centre.
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