Culture

Article

How upgrading and maintaining software can improve productivity

We all know that we should keep our apps and devices up to date. From adding…

Article
4 min read

Revealed: The simple secret to boosting SME productivity

Many of us start the new year with good intentions, but halfway through January, you may…

Guides and ebooks

What makes a business successful?

Running a successful business is hard work. Juggling orders, support, and accounts takes dedication and perseverance—undoubtedly…

Article

The World’s Most Productive Countries in 2022

Learn which countries are the most productive, what makes them so successful, and what business productivity tactics you can use to emulate their success.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
6 min read

Science-based targets are the key to sustainable business

To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.

Article
4 min read

6 tips to help business owners beat stress

Small businesses flourish when employees are at their best, and firms should always feel like they…

Article
5 min read

Beyond barriers: shining a light on Black History Month in the UK

How Zendesk partners are taking meaningful strides to fight racism, raise awareness about ethnic-based discrimination, and building strong communities.

Article
5 min read

Live or virtual: The future of B2B events?

While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…

Article
6 min read

Pride month ends, the action continues

Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.

Article
4 min read

Pop-up stores bring the best of both worlds to omnichannel retail

We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…

Article
6 min read

Creative ways to stay connected with remote coworkers (that aren’t a virtual happy hour)

Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.

Article
5 min read

Six things we’re learning about thriving in a hybrid work environment

Over the past couple of years, the pandemic – and numerous lockdowns – have significantly reshaped…

5 min read

How to mentor and mentee

When it comes to mentoring, there are two key roles: the mentor and the mentee. Mentoring…

6 min read

How To Create A Culture of Recognition In Your Workplace

Workplace recognition is an important method of encouraging employee engagement. However, a National Employee Research Survey…

Article
4 min read

Agile leadership for CX organisations

If the past year has taught us anything it’s that change can happen extremely fast. COVID-19…

Article
5 min read

The business imperative of supporting your people

            It’s no secret that the workplace has changed quite a bit over the past year.

Article
6 min read

Reshaping your employees’ experience for a post-pandemic world

2020 has forced companies to keep a laser focus on serving the end customer better and…

7 min read

Pride is about celebrating inclusion for all employees

June is Pride month in the United States and internationally, a month-long celebration of Lesbian, Gay,…

Article
10 min read

A guide to building a customer-centric organisational culture

Your company’s organisational culture is its identity. Learn how to build a culture that’s all about your customers.