Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
Latest stories Page 2
Article From 3 years to 8 weeks—digital transformation is speeding up
“We used to talk about a burning platform,” said Scott Engler, VP of Advisory for CFO/CHRO…
Article Leading a startup during a pandemic: five lessons from five founders
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
Gartner’s 2020 Magic Quadrant for the CRM Customer Engagement Centre
Zendesk is named as a leader in the 2020 Gartner Magic Quadrant for the CRM Customer…
Article Consumer trends during The Great Reset: How do we want to move forward?
As governments and businesses talk about how to open after shelter-in-place orders, there’s a lot to…
Gartner: Improve Employee Experience to Drive Improvements in Customer Experience
Industry leaders need to recognise exactly what kind of impact employees are having on a customer’s experience and take direct steps to ensure that the employee experience is up to par.
Article Three ways in which retailers can prepare for the road ahead
‘People used to go to the mall for fun? That’s weird.’ This was from my daughter,…
Article Customer relationship management: a guide
In this customer-relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement and lead to better business outcomes.
Whitepaper Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…
Article Personalisation’s deep data foundations
Data-driven personalisation is the Holy Grail of marketing today. Various studies, mostly sponsored by retail-related organisations,…
Article Cultivate community for a better customer experience
A robust user community is a powerful combination of support, social networking, and communications that streamlines the customer experience across the board. Here’s how it can start driving results immediately.
Article Yesterday’s extraordinary is today’s ordinary
Every business needs to consider how to continuously deliver better customer experiences that can compete with…
Article Mastering change management
See how you can master change management, a structured approach to organising people, processes and technology in order to smoothly implement change within a company