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Great customer experiences require more than the right tools. It’s also about the people—your people.
Workforce optimisation: The ultimate guide for 2024
Workforce optimisation makes processes more efficient and employees more productive – and gives more flexibility to your bottom line. Learn more about it below.
Latest stories
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How do you calculate your customer retention rate?
Customer loyalty comes by respecting and continuously exceeding customer expectations. According to a study published by…
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Zendesk Enterprise Chatbot - improve customer relationships
In 1966, Eliza was born. The brainchild of Joseph Weizenbaum and a team of computer scientists…
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Build your email list business using chatbots
How many emails will you send today? At a guess, we’d say close to a hundred.…
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Zendesk customer journey map - understand your customers
Customer experience is more important now than ever before. Today, a staggering 80 per cent of…
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