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Article
8 min read
How to prioritise your CX budget
According to the CX Trends report, companies plan to invest more in customer experience across the organisation. Knowing this, what should companies do next - and how?
Article
6 min read
Why customer service matters for fintech startups
Personal finance is so important to consumers that more than one third of Americans check their…
Infographic
1 min read
CX Trends in Europe 2022 (7): Companies take to flexible work
Workplaces have undergone rapid changes during the pandemic, with more teams taking on new tools and…
Article
3 min read
How chatbots are improving customer experience
Contribution from Camille Franceschi, Co-founder & CEO, Joonbot It is forecasted that by 2022, customer service…
Article
10 min read
The most important customer service skills for 2024
The impact of COVID-19 has changed customer service for good. What started as a global health…
Article
11 min read
Understanding business chatbots: how to use them for support
Save time for your customers and agents with enterprise chatbots.
Article
11 min read
75 motivational sales quotes to galvanise you into action
Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.
Article
3 min read
Businesses get the message about fluid customer service
In a world turned on its head by the global pandemic, digital channels are the new…
Infographic
1 min read
CX Trends in Europe 2022 (6): Teams look to adapt quickly and work smarter
In an increasingly decentralized (working) world, companies have to rethink the way in which they can…
Article
5 min read
The year of the digital tipping point - seen from the UK and continental Europe
Our Customer Experience Trends 2021 report demonstrates that two-thirds of European decision makers are saying Covid-19…
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Article
8 min read
7 customer service trends to follow in 2024
Companies have put customer service at the top of their priority lists for 2021, and with…
Article
6 min read
The customer comes first: A step-by-step guide to implementing a customer centric strategy
The customer isn’t always right, but they should come first in your company. Take a look at some strategies to put the customer at the centre of your actions and learn about Customer Centricity.
Article
5 min read
How important is customer service? Understand how it affects your business’s results
What is customer service and how important is it? Empathy, transparency and personalisation will help you win over user 4.0.
Article
5 min read
How to improve customer service with these five powerful strategies
Six powerful strategies on how to improve customer service: identify critical points and implement customer service action plans in your business.
Article
6 min read
Silent customer: learn about their characteristics and how to deal with them
Look at the main characteristics of a silent customer and learn how to not only recognise them, but also to listen to the customer.
Article
8 min read
CRM features: how to take advantage of them to help your business
Learn about the advantages, disadvantages and features of a CRM so that you can make the best decision for your company.
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