Latest stories
Page 26
Article
4 min read
How to scale a customer success team with a low-touch approach
Contribution from Raphael Presberg, Co-founder, Nalia Many B2B SaaS startups struggle with scaling up their CS…
Article
6 min read
Reshaping your employees’ experience for a post-pandemic world
2020 has forced companies to keep a laser focus on serving the end customer better and…
Article
4 min read
Why the digital evolution starts with customer loyalty
It was Deepak Chopra who said, “All great changes are preceded by chaos.” History has taught…
Article
4 min read
How agile customer support will boost high growth companies
2020 was the year when digital transformation has accelerated at an unprecedented speed. Amongst the companies…
Article
4 min read
How can European ecommerce businesses thrive in post-pandemic times?
The meteor strike that was COVID-19 at the start of 2020 sent shockwaves across the retail…
Article
6 min read
How companies can use data and analytics to accelerate growth
In today’s competitive retail environment, personalisation and CX need to go hand in hand. In order…
Article
7 min read
Becoming a future-ready business
During testing times, nothing is more important than human connection. That is exactly why this particular…
Article
7 min read
Business texting for customer service
Business texting is using channels like SMS and WhatsApp to deliver personalised, convenient and scalable customer service.
Infographic
1 min read
CX Trends in Europe 2022 (10): High performing support teams boost efficiency by using more workflow tools
What has already been shown in our CX maturity report from Oct 2020 has now been…
Article
8 min read
Supporting your customers starts with supporting your agents
With customer engagement at a record high, nearly 70% of agents report feeling overwhelmed. Here’s why investing in the wellbeing of your employees benefits your customers too.
Article
4 min read
How businesses can benefit from omnichannel personalisation
It’s not surprising that most of us switched to online shopping when physical stores shut down…
Infographic
1 min read
CX Trends in Europe 2022 (9): Most companies don’t have access to the most common types of customer data
The largest ‘Work from home’ experiment ever conducted has impacted everything about how we work, from…
Infographic
1 min read
CX Trends in Europe 2022 (8): AI remains an underutilised tool
43 percent of companies in Europe feel digital transformation has accelerated by one to three years…
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.