CX Trends in Europe

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Shaping the new customer service agenda in 2022 Article

Shaping the new customer service agenda in 2022

Much of the digital technology at our fingertips today was inconceivable 20 years ago. Some of…

Here’s why you should be investing more in customer service Article

Here’s why you should be investing more in customer service

According to our research, standout customer service can change anyone's mind—even your most upset customers.

Is customer service the new marketing? Article

Is customer service the new marketing?

Consumer trust in traditional marketing and advertising isn’t what it used to be. According to a…

2022: The year of customer service-led growth Article

2022: The year of customer service-led growth

While leaders navigate a constantly changing reality, they must keep thinking about how to drive their…

Excellent service becomes a critical business priority in the UK Infographic

Excellent service becomes a critical business priority in the UK

Agile practices (2): Agility starts with self-service Article

Agile practices (2): Agility starts with self-service

Agile companies are pouring resources into online help centres, and with good reason. Content reflects the…

Agile practices (1):  Building agile support teams Article

Agile practices (1): Building agile support teams

With the world changing at lightning speed, agile support teams are finding ways to quickly adapt…

Infographic: The Digital Tipping Point Infographic

Infographic: The Digital Tipping Point