CX Trends in Europe

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Becoming a future-ready business

During testing times, nothing is more important than human connection. That is exactly why this particular…

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Infographic: The Digital Tipping Point Infographic

Infographic: The Digital Tipping Point

Becoming a future-ready business Article

Becoming a future-ready business

During testing times, nothing is more important than human connection.

CX Trends in Europe 2021 (10): High performing support teams boost efficiency by using more workflow tools Infographic

CX Trends in Europe 2021 (10): High performing support teams boost efficiency by using more workflow tools

What has already been shown in our CX maturity report from Oct 2020 has now been…

CX Trends in Europe 2021 (9): Most companies don’t have access to the most common types of customer data Infographic

CX Trends in Europe 2021 (9): Most companies don’t have access to the most common types of customer data

The largest ‘Work from home’ experiment ever conducted has impacted everything about how we work, from…

CX Trends in Europe 2021 (8): AI remains an underutilised tool Infographic

CX Trends in Europe 2021 (8): AI remains an underutilised tool

43 percent of companies in Europe feel digital transformation has accelerated by one to three years…

CX Trends in Europe 2021 (7): Companies take to flexible work Infographic

CX Trends in Europe 2021 (7): Companies take to flexible work

Workplaces have undergone rapid changes during the pandemic, with more teams taking on new tools and…

CX Trends in Europe 2021 (6): Teams look to adapt quickly and work smarter Infographic

CX Trends in Europe 2021 (6): Teams look to adapt quickly and work smarter

In an increasingly decentralized (working) world, companies have to rethink the way in which they can…

The year of the digital tipping point – seen from the UK and continental Europe Article

The year of the digital tipping point – seen from the UK and continental Europe

Our Customer Experience Trends 2021 report demonstrates that two-thirds of European decision makers are saying Covid-19…