CX Trends in Europe

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Agile practices (2): Agility starts with self-service

Agile companies are pouring resources into online help centres, and with good reason. Content reflects the…

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Agile practices (1):  Building agile support teams Article

Agile practices (1): Building agile support teams

With the world changing at lightning speed, agile support teams are finding ways to quickly adapt…

Infographic: The Digital Tipping Point Infographic

Infographic: The Digital Tipping Point

Becoming a future-ready business Article

Becoming a future-ready business

During testing times, nothing is more important than human connection. That is exactly why this particular…

Becoming a future-ready business Article

Becoming a future-ready business

During testing times, nothing is more important than human connection.

CX Trends in Europe 2021 (10): High performing support teams boost efficiency by using more workflow tools Infographic

CX Trends in Europe 2021 (10): High performing support teams boost efficiency by using more workflow tools

What has already been shown in our CX maturity report from Oct 2020 has now been…

CX Trends in Europe 2021 (9): Most companies don’t have access to the most common types of customer data Infographic

CX Trends in Europe 2021 (9): Most companies don’t have access to the most common types of customer data

The largest ‘Work from home’ experiment ever conducted has impacted everything about how we work, from…

CX Trends in Europe 2021 (8): AI remains an underutilised tool Infographic

CX Trends in Europe 2021 (8): AI remains an underutilised tool

43 percent of companies in Europe feel digital transformation has accelerated by one to three years…

CX Trends in Europe 2021 (7): Companies take to flexible work Infographic

CX Trends in Europe 2021 (7): Companies take to flexible work

Workplaces have undergone rapid changes during the pandemic, with more teams taking on new tools and…