CX Trends in Europe
AI is becoming more evolved and seamless, but how is it impacting CX in 2023?
Today’s customers need organisations to deliver a fast, seamless customer experience (CX) that’s both personalised and…
Latest stories
Article | 4 min read
The top trends behind manufacturers' CX revolution
Manufacturers are taking the ‘glass half full’ approach to forecasting their performance for the next couple…
Article | 5 min read
Why passwordless authentication holds the key to smoother CX
The recent explosion of Software-as-a-Service (SaaS) tools and the rapid increase of digital services means we’re…
Christmas is coming. How retailers can be merry this season.
Discover how retailers can deliver a memorable yet affordable shopping experience during this holiday season in a climate where inflation is soaring and consumer confidence is at its lowest.
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Article | 4 min read
How to put customer service first in uncertain times
We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…
Article | 4 min read
Shaping the new customer service agenda in 2023
Much of the digital technology at our fingertips today was inconceivable 20 years ago. Some of…