Whitepaper

Better customer experiences with omni-channel engagement

Published October 9, 2017
Last modified October 9, 2017

Designing a support experience that enables you to have natural conversations with your customers, regardless of channel, sets up your organisation to provide exceptional service, both now and down the line. Though it might be tempting to add products and channels piecemeal as you grow, it becomes difficult later to connect the dots and data and provide consistent service experiences.

Companies who have implemented Zendesk's full service experience have reported benefits that include increased agent productivity and retention, reduced maintenance, and volume deflected through self-service and automation.

As this white paper details, the Zendesk Support Suite allows your organisation to:

  • Have natural conversations with your customers
  • Operationalise any and every channel
  • Turn data into actionable insights
  • Serve up fast, smart answers with AI

Learn how the Support Suite can be used out of the box or tailored to meet your needs. Either way, you can easily turn channels on and off as you scale or as customer preferences shift, all while retaining a centralised history of customer conversations.Download the white paper to learn what you can accomplish with a Zendesk full-service experience.