Guides and ebooks

Latest stories

Guides and ebooks
1 min read

How Zendesk powers an evolving workplace

Everyone is talking about employee expectations and workplace dynamics. What’s the role of the office? What does it mean to collaborate and innovate?

Guides and ebooks
1 min read

How mid- to large-size businesses can accelerate EX success

Companies have made seismic shifts in how they do business in the past 18 months.

Guides and ebooks
4 min read

How To Work Better And Smarter In Customer Service

To ensure your customers are always happy, your service team needs to be happy too. By…

Internal help desk

Guides and ebooks
1 min read

Best practice for conversational customer service

Companies are gravitating towards conversational customer support for the same reasons customers are: it's fast, personal, convenient and secure.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Guides and ebooks
1 min read

How mid-to-large-sized businesses can accelerate CX success in 2021

In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…

Guides and ebooks
1 min read

The digital tipping point: How SMBs can accelerate CX success in 2025

In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…

Guides and ebooks

Are you set up to deliver exceptional customer experience?

Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.

Guides and ebooks
1 min read

Four key principles for evolving the employee experience

While many companies are looking ahead to re-envision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal

Employee experience

Guides and ebooks
1 min read

Adapting to rapid change

These days, getting customer support right is more important than ever. Smaller firms must go above…

Guides and ebooks
1 min read

The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy