Customer relationships
How communicating in a simple and concrete manner boosts effectiveness
Ever been on a train and wondered what the announcer is talking about? Whether it’s adding…
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How do you calculate your customer retention rate?
Customer loyalty comes by respecting and continuously exceeding customer expectations. According to a study published by…
Zendesk Enterprise Chatbot - improve customer relationships
In 1966, Eliza was born. The brainchild of Joseph Weizenbaum and a team of computer scientists…
Zendesk customer journey map - understand your customers
Customer experience is more important now than ever before. Today, a staggering 80 per cent of…
Pop-up stores bring the best of both worlds to omnichannel retail
We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…
Making online reviews work for you: A business’s playbook
When was the last time we visited a new restaurant or brought a product from an…
How to build customer trust: 4 things to start doing today
Customer trust is key to driving loyalty and business success. To earn it, companies must understand and respect their customers and provide relevant, personalised experiences.
What customer first really means
Customer first means business success. Here's how.