Customer relationships

How communicating in a simple and concrete manner boosts effectiveness

Ever been on a train and wondered what the announcer is talking about? Whether it’s adding…

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How do you calculate your customer retention rate?
Article | 5 min read

How do you calculate your customer retention rate?

Customer loyalty comes by respecting and continuously exceeding customer expectations. According to a study published by…

Zendesk Enterprise Chatbot - improve customer relationships
Article | 5 min read

Zendesk Enterprise Chatbot - improve customer relationships

In 1966, Eliza was born. The brainchild of Joseph Weizenbaum and a team of computer scientists…

Zendesk customer journey map - understand your customers
Article | 5 min read

Zendesk customer journey map - understand your customers

Customer experience is more important now than ever before. Today, a staggering 80 per cent of…

Pop-up stores bring the best of both worlds to omnichannel retail
Article | 4 min read

Pop-up stores bring the best of both worlds to omnichannel retail

We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…

Making online reviews work for you: A business’s playbook
Article | 6 min read

Making online reviews work for you: A business’s playbook

When was the last time we visited a new restaurant or brought a product from an…

It’s time to get conversational with your customers

It’s time to get conversational with your customers

How to build customer trust: 4 things to start doing today
Article | 9 min read

How to build customer trust: 4 things to start doing today

Customer trust is key to driving loyalty and business success. To earn it, companies must understand and respect their customers and provide relevant, personalised experiences.

What customer first really means
Article | 7 min read

What customer first really means

Customer first means business success. Here's how.