Infographic
It’s time to get conversational with your customers
One-off ticket resolution between service agents and customers is a relic of the past. Customers are now looking for personal and authentic conversations with agents, which is why businesses must rethink their approach to customer service. Despite UK businesses recognising the influence of conversational service on building lasting customer relationships, many of them are still behind.
Published May 26, 2022
Last updated May 26, 2022
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