Customer relationships
Latest stories
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7 min read
What customer first really means
Customer first means business success. Here's how.
Article
7 min read
Bringing empathy to product design
There’s never been a better time to understand our customers. We have access to gazillions of…
Article
4 min read
Fast, flexible and customer-obsessed: Reimagining agile customer support at scale
“Agility is the ability to adapt and respond to change … agile organizations view change as…
Article
4 min read
Why the digital evolution starts with customer loyalty
It was Deepak Chopra who said, “All great changes are preceded by chaos.” History has taught…
Article
6 min read
Zendesk messaging: Customer service in a digital-first world
Cue the confetti! Zendesk messaging is here to help deliver rich conversational experiences connected across your web, mobile and social apps.
Article
8 min read
What is customer-facing? Everything you need to know about customer-facing roles
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.
Article
7 min read
Customer onboarding guide for 2021: Purpose, examples, and best practices
Getting customer onboarding right is critical to long-term retention. Here's how to build your business’ onboarding strategy.
Article
9 min read
Customer orientation: definition, examples & skills
If you want customers to be loyal to you, you have to start putting them first.
Article
12 min read
12 customer retention strategies you can copy
Retaining customers during times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty.
Article
13 min read
How to calculate customer churn rate
When evaluated alongside a company’s other key metrics, a company’s churn rate is a powerful way to assess what a business is doing well, and where it needs to improve
Article
8 min read
11 email etiquette tips for better customer emails
Make sure your message is well-received by your customers with these tips
Article
13 min read
Customer relationship management: a guide
In this customer-relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement and lead to better business outcomes.
Article
6 min read
What is service recovery? 6 strategies and steps for success
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery programme can help
Article
6 min read
What is relationship marketing? A guide for 2023
The differences between customer relationship marketing and customer relationship management can be confusing. Learn the definition of each in this post!
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