Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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When companies succeed at putting customers first, customers are more likely to advocate for and stay with a company longer.
“Don’t knock it until you’ve tried it” can be good advice in some situations, like when you're wary of trying a new ice cream flavor.
Choosing the right support solution for your organisation is no easy task.
Supporting today’s customers requires an “all hands on deck” approach.
There is a seemingly infinite number of ways to interact with customers these days. Live chat, messaging, SMS—even self-service counts.
A great customer experience helps to build long-term relationships with customers, yet many support organisations don’t have the tools to provide consistent support
Upgrades, upgrades, upgrades. Everyone is making them, so you ask yourself, "Should my business upgrade systems, too?
Retail and omnichannel customer service. With consumers shopping in more channels than ever, retailers have been forced to evolve.
Watch our on-demand demo of Zendesk Support and other Zendesk products.
Even the best customer service teams require a little leadership. Learn the best ways to motivate and manage your support agents.
What is social customer service?
Customer service matters. It affects your bottom line and how your brand is perceived by the…
Customers want to help themselves.