Customer support management

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

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How customer-centric is your business? Article

How customer-centric is your business?

When companies succeed at putting customers first, customers are more likely to advocate for and stay with a company longer.

Excellent customer service, excellent ROI Article

Excellent customer service, excellent ROI

“Don’t knock it until you’ve tried it” can be good advice in some situations, like when you're wary of trying a new ice cream flavor.

Article

A Zendesk cheat sheet for picking your support solution

Choosing the right support solution for your organisation is no easy task.

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The value of self-service

Everyone’s busy these days.

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In good company: expand support beyond customer service

Supporting today’s customers requires an “all hands on deck” approach.

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Roll out and manage multiple customer service channels

There is a seemingly infinite number of ways to interact with customers these days. Live chat, messaging, SMS—even self-service counts.

Article

2017 technology trends in customer support centers

A great customer experience helps to build long-term relationships with customers, yet many support organisations don’t have the tools to provide consistent support

Article

Forrester TEI Report Examines the ROI of Zendesk

Upgrades, upgrades, upgrades. Everyone is making them, so you ask yourself, "Should my business upgrade systems, too?

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Happy customers, happy bottom line

Agile customer service.

Guide

A Retailer’s Guide to Getting Omnichannel Customer Service Right

Retail and omnichannel customer service. With consumers shopping in more channels than ever, retailers have been forced to evolve.

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Zendesk Product Demo

Watch our on-demand demo of Zendesk Support and other Zendesk products.

How to manage your talented customer service team Article

How to manage your talented customer service team

Even the best customer service teams require a little leadership. Learn the best ways to motivate and manage your support agents.

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Providing great social media customer service

What is social customer service?

How to hire customer support agents Guide

How to hire customer support agents

Customer service matters. It affects your bottom line and how your brand is perceived by the…

6 tips for building a thriving Help Centre Article

6 tips for building a thriving Help Centre

Customers want to help themselves.

Guide to integrating Zendesk and Salesforce Guide

Guide to integrating Zendesk and Salesforce

It's easy to integrate Zendesk and Salesforce – and with plenty of flexible options, you can set it up in the way that makes the most sense for your business