Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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Today's marketplace is hyper-competitive. Brands compete for attention, hoping they can turn that attention into a loyal customer.
Mediaocean is an advertising service and software company, headquartered in New York City, with 1,000 employees serving more than 80,000 clients in over 77 markets and a global media spend of over $140 billion
Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017
Companies are using chatbots to scale more and more.
A few months ago I ordered a rather expensive collar for my Golden Retriever on Amazon.
Agilyx helps its customers adapt quickly and cost-effectively in the face of change, and has taken the same approach to its own customer service
With Unbabel for Zendesk, and with help from artificial intelligence, language will no longer be an insurmountable obstacle for customer support agents
Let’s take a look at some great new integrations designed to improve and extend your use of Zendesk: Gift Gift is brought to you by our partner, Sweethawk, and enables you to send gifts to
Use cases, feedback, and educational opportunities are all things to look out for and remind yourself of when offering support, but it’s also important to maintain a fresh perspective on the type
Setting customer service baselines and then hitting them is essential for not only delivering on your goal of providing great customer service, but also for evaluating how the support team is
Sales and support working together A question from a single customer often requires information and expertise from multiple departments.
Research by Global Workplace Analytics found that the number of full-time US employees who regularly work at home has grown by 115% since 2005.
Designing a support experience that enables you to have natural conversations with your customers, regardless of…
Check out these new integrations, all designed to help you provide great support and get the most out of Zendesk.
Knowledge is the product that your support team owns and builds every day.
What can an NPS survey tell you about your customer experience?
You don’t just come to an event like Relate Live for the networking and food.
We’ll learn to work well alongside our robot co-workers, but to get there, both sides are going to have to learn
With so much money and time invested in sales growth, why are sales leaders still falling…
Editor’s Note: This is the first post in a four-part guest blog series from Base CRM dedicated to exploring the ways that sales and support can partner to help drive each other’s KPIs and business