Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Latest stories Page 13
Article Highlighting your customer service capabilities
Companies must bring their "A game" to improve their customer service capabilities, or risk losing out…
Article 5 tips for training call center agents
Did you know that agent demeanor is even more important to consumers than fast resolution or…
4 ways to improve call center customer satisfaction
Making connections more personal is just one way to improve call center customer satisfaction. Get the top tips.
White Paper Forrester’s 2017 Customer Service Trends
Exceptional customer experiences have become the norm—these days customers expect seamless, helpful, and deeply personal service.…
Article How efficient customer service affects your bottom line
Your customer service agents might be hard workers, but if systems are preventing them from being…
Article Are your customer experience initiatives working?
As the customer service playing field has changed, so have the criteria for measuring success. Enter…
Article Improving phone support efficiency
Moving to a phone support solution that’s integrated with all your other support channels—like Zendesk Talk—can…
Article An unlikely advocate for Advocacy
Meet Guillaume Deleeuw, Team Lead for Tier 2 Technical Support at Zendesk. Here he shares his…
Article Agile customer service drives revenue
Offering customers access to top-notch customer service teams is a box smart companies need to check,…
Article Zendesk Feature Close-Up
This quarter, our Customer Education team zoomed in on a foundational aspect of Zendesk Support: Groups.…
Article Community Tip: How to improve feedback loops with automated peer reviews
Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google…
Article How to manage customer satisfaction in a crisis
Keeping your cool can be challenging when a crisis occurs and you’re faced with a massive wave of support requests and frustrated customers. Ensuring customer satisfaction during these times starts with the resolve to be prepared and stay calm — and a having crisis management plan in place.
Article 5 behaviors every leader should adopt to create better customer experiences
Good leadership paired with good company culture leads to happy employees
Article Why new college grads should try a customer support career
Customer support agents gain a wide range of skills that can lead to big opportunities
Article Who you gonna call? Your dedicated Advocacy Relationship Manager
Meet Mark, an advocacy relationship manager for Zendesk based in Manila. We talked to Mark to…
Article How Businesses use Machine Learning for Customer Experience
Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…
Article Managing customer satisfaction surveys and ratings
Today, as part of our Zendesk on Zendesk discussion series, I’ll shed some light into how…
Article Retailers: Is it time to perform a customer service audit?
Customer service—pre- or post-purchase—is a big part of the consumer experience. And it’s just when a…
Article The skill every great chat agent needs to have
Meet Anna, Team Lead for the email and chat team supporting Zendesk Chat. Based in Manila,…
