Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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Customer satisfaction (CSAT) has long been a measurement used to help companies understand how well their agents and the customer service organization as a whole have been performing
No one needs to tell you that a great customer experience is critical to a company’s success.
We dive into the guts of Satisfaction Prediction to explain how it can help raise your company’s overall CSAT score and maintain happy customers
There’s no question that collecting customer feedback from support tickets, churn and NPS surveys, and other sources can help your company identify problem areas in customer service or your
If you’re wondering what’s next in the evolution of customer service technology, look no further than the closest chat window
Allbirds partnered with Zendesk for their customer service software when they first launched
“If you build it, they will come.” This may work in the movies, but does it work with the self-service content you’ve spent time and resources constructing?
If you manage a customer support center, you know your team is capable of great things.
In the beginning, Hootsuite was like a lot of startups, in immediate need of a system to help manage customer service inquiries and to keep pace with growth
Customers expect a certain level of transparency when they submit questions, but for growing a company, providing reliable and consistent service can be difficult
Every company wants to understand what makes customers come to their business – and what makes them leave.
Janet Pratt has seen John Lewis move from typewriters to electric typewriters to computers.
Wonderful conversation makes the world go ‘round, and we’ve heard your support agents are pretty wonderful to talk to.
When a customer hits a roadblock, often their first course of action is DIY.
In this post, we’ll share how you can stand out from the crowd with a better online experience for your customers
PlanGrid believes that impeccable customer service is the lynchpin to a lasting and healthy relationship with customers.
It's time to demystify ticket deflection and improve your deflection ratio
We collected some customer service quotes to look to when the going gets tough
With hundreds of thousands of members and nearly 100 employees, FabFitFun’s email, phone, live chat, and social channels have to keep up with the company’s rapid growth