Conversational business & messaging

Article
8 min read

How to use Facebook Messenger for customer service

Not all lockdown trends stick – if your sourdough expired weeks ago, you’re not alone. But…

Article
3 min read

Agile practices (3): Customers are turning to messaging. Why aren’t you doing the same?

If 2020 had a breakout star, messaging would be it. Usage of channels like WhatsApp and…

Infographic

Infographic: Business gets conversational

Guides and ebooks
1 min read

Best practice for conversational customer service

Companies are gravitating towards conversational customer support for the same reasons customers are: it's fast, personal, convenient and secure.

Article
7 min read

Switching from live chat to messaging

You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.

Infographic
2 min read

CX Trends in Europe 2021 (1): Messaging gets a boost

The rise of new behaviours of consumers in Europe and the UK and the increasing popularity…

Article
6 min read

Zendesk messaging: Customer service in a digital-first world

Cue the confetti! Zendesk messaging is here to help deliver rich conversational experiences connected across your web, mobile and social apps.

Article
5 min read

Adapting to the shifting customer journey: Conversational business goes mainstream

The way humans communicate is constantly changing. From the onset of emails and mobile phone SMS…

Article
10 min read

Building stronger customer relationships with messaging

We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.

Article
11 min read

Business Messaging: Five key things to consider when evaluating a messaging partner

Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.

Article
3 min read

Conversations for better customer relationships

Support, sales and marketing benefit from messaging strategies that boost customer satisfaction, retention and engagement

Guides and ebooks
1 min read

Let’s get conversational: 9 ways to transform your CX with messaging

Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…

Article
3 min read

The state of messaging 2020: Conversational business goes mainstream

In our annual conversational business report, The state of messaging 2020, we look at the biggest messaging stories from the past year, along with research, reporting and predictions about how the future of messaging between brands and customers will play out

Article
8 min read

What is the difference between chat and messaging?

Chat and messaging are two popular methods to connect with your customers. Learn why different communication methods provide a better customer experience (CX).

Article
5 min read

Messaging apps are open for business

Customers want to communicate with businesses the way they would a human. They want experiences that…