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Article 6 steps towards developing a customer support career path
As with any profession, a customer service job can grow in different directions, leading to many new opportunities.
Article Zoom + Zendesk: the benefits of video for remote support
We spoke with Zoom’s head of support and our own experts about the benefits of using Zoom’s video app in Zendesk, along with additional agents benefits when using video for remote support
Article Stairway to success: How to grow in your support role
Esperanza “Zsa” Trias has leadership in her blood; after all, her great-grandfather, Mariano Trias, was the first de facto vice president of the Philippines.
Article Support agents can improve the ecommerce experience
In the world of ecommerce consumer decisions are made in seconds.
Article International relations 101: The keys to multilingual support success
“Querer é poder” is a Portuguese proverb that roughly translates to, “Where there’s a will, there’s a way.
Article Be the type of tech support team you want to interact with
When code breaks down inside a product, the result is a telephone ringing or the quiet ping of a new email notification at that company’s support center.
Article Using more than technical skills to solve technical issues
When it comes to customer support, there is a wide range of issues a team could be presented with on any given day.
Article Time to build a support operations team
It might be difficult to determine how and when to add a support operations team. Learn how we did it.
Article The key to great service? Saying “I don’t know”
We've turned the spotlight on Zac Renault, a customer advocate who provides French language support.
Article 8 support manager skills to develop
Organizations and management structures are always changing.
Article Scaling and sustaining your customer service organization
Our advocates have shared a few lessons and solutions that they’ve learned about structuring, scaling, and sustaining your customer service organization
Article In service of patient-centered research
The Patient-Centered Outcomes Research Institute (PCORI) adopted Zendesk Support for its IT department and then rolled out the product to the entire organization
Article Time to tackle your ticket backlog
A huge ticket backlog can be an intimidating prospect for any customer service team. Our Zendesk support team shares a few tips on how to tackle it
Article Communication is key to great tech support
Alex has a background in technical support, but it was his experience as a history and French teacher that fine-tuned his knack for communicating
Article Why there’s no substitute for IRL support
The Madison office has historically served as Zendesk’s largest support hub, so it’s no small feat that 160 employees participated in the company’s Corporate Social Responsibility (CSR)
Article Customer journey map: What it is and how to create one (and examples)
Every company wants to understand what makes customers come to their business – and what makes them leave.