Latest stories Page 2
As with any profession, a customer service job can grow in different directions, leading to many new opportunities.
Not all tickets were created equally.
We spoke with Zoom’s head of support and our own experts about the benefits of using Zoom’s video app in Zendesk, along with additional agents benefits when using video for remote support
Esperanza “Zsa” Trias has leadership in her blood; after all, her great-grandfather, Mariano Trias, was the first de facto vice president of the Philippines.
Want a surefire recipe for dismal customer satisfaction?
In the world of ecommerce consumer decisions are made in seconds.
“Querer é poder” is a Portuguese proverb that roughly translates to, “Where there’s a will, there’s a way.
When code breaks down inside a product, the result is a telephone ringing or the quiet ping of a new email notification at that company’s support center.
When it comes to customer support, there is a wide range of issues a team could be presented with on any given day.
It might be difficult to determine how and when to add a support operations team. Learn how we did it.
We've turned the spotlight on Zac Renault, a customer advocate who provides French language support.
Organizations and management structures are always changing.
Our advocates have shared a few lessons and solutions that they’ve learned about structuring, scaling, and sustaining your customer service organization
The Patient-Centered Outcomes Research Institute (PCORI) adopted Zendesk Support for its IT department and then rolled out the product to the entire organization
A huge ticket backlog can be an intimidating prospect for any customer service team. Our Zendesk support team shares a few tips on how to tackle it
You know your dashboard.
You just got home from work.
Alex has a background in technical support, but it was his experience as a history and French teacher that fine-tuned his knack for communicating
The Madison office has historically served as Zendesk’s largest support hub, so it’s no small feat that 160 employees participated in the company’s Corporate Social Responsibility (CSR)
Every company wants to understand what makes customers come to their business – and what makes them leave.