Customer support management

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

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Google Business Messages: 3 best practices for customer service teams

Meet customers where they are and build stronger connections with them through Google Business Messages.

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Proactive service: A problem isn’t a problem if you can fix it before it happens Article

Proactive service: A problem isn’t a problem if you can fix it before it happens

If you really want to get to know your customers – their deepest desires, their pain…

Social media tools that can improve your customer service strategy

Social media tools that can improve your customer service strategy

While you’re likely already using social media as part of your marketing strategy, you might not…

Using case swarming to resolve customer issues Article

Using case swarming to resolve customer issues

With customers demanding more from businesses in terms of customer service and accessibility, it’s never been…

What is user adoption and how to achieve it Article

What is user adoption and how to achieve it

When your organisation decides to implement a new product, software or tool for employees or customers…

Why Customers Stop Using Your Services And How To Prevent It Article

Why Customers Stop Using Your Services And How To Prevent It

Securing customer loyalty and attracting new clients is vital to every successful business. But the balance…

New customer challenges in a post-pandemic world Article

New customer challenges in a post-pandemic world

Depending on which side of the coin you’re on, you might think that change can be…

How to use customer service to promote business growth Article

How to use customer service to promote business growth

When it comes to growing a business, it’s not all about expansion and profit margins. Customer…

How to use Apple Messages for Business for customer service Article

How to use Apple Messages for Business for customer service

Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.