Customer support management

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

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CX trends 2021 in the tech and software industries: Towards a new era of customer engagement?

Europe’s tech sector is now worth four times what it was five years ago as some…

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The digital tipping point: How SMBs can accelerate CX success in 2021 Guide

The digital tipping point: How SMBs can accelerate CX success in 2021

In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…

Types of customer service: give your customer the best service Article

Types of customer service: give your customer the best service

Discover the types of customer service that your company can offer to customers, to provide them with a good service and ensure customer satisfaction.

The ultimate guide to cloud computing for customer service teams Article

The ultimate guide to cloud computing for customer service teams

Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.

The best templates for dealing with angry customers via email, phone and chat Article

The best templates for dealing with angry customers via email, phone and chat

Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.

Customer service training: 6 steps to prepare your team Article

Customer service training: 6 steps to prepare your team

Step by step on how to provide customer service training to your employees! How to engage and what are the main topics in the field.

How to provide better online customer support Article

How to provide better online customer support

Customers become loyal to a brand when their needs are consistently met, they’re guided in the…

4 Customer Success service models for 2021 Article

4 Customer Success service models for 2021

Human service or automated solutions? Take a look at the service models and when to use each one in order to promote customer success

The ROI of CX transformation

The ROI of CX transformation

This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs and ROI of an enterprise-wide CX transformation.