Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Finding the recipe for the new, connected retail experience
To say that 2020 was a challenging year for retail is somewhat of an understatement. But…
Latest stories
Article Customer Experience (CX) – Taking a customer-first approach
Customer experience is a term you are probably already familiar with if you’re a mid-market or…
Article How to invest in the right CX technology for the future of your business
Achieving business success has always been a balancing act. On one hand, it’s about understanding how…
Guide Messaging best practices for better customer service
Forty-two percent of people worldwide have a smartphone and 87% of smartphone owners use messaging. Let those numbers sink in for a minute.
Article Becoming a future-ready business
During testing times, nothing is more important than human connection. That is exactly why this particular…
Article Becoming a future-ready business
During testing times, nothing is more important than human connection.
Article The year of the digital tipping point – seen from the UK and continental Europe
Our Customer Experience Trends 2021 report demonstrates that two-thirds of European decision makers are saying Covid-19…
Article Silent customer: learn about their characteristics and how to deal with them
Look at the main characteristics of a silent customer and learn how to not only recognise them, but also to listen to the customer.
Guide The digital tipping point: How SMBs can accelerate CX success in 2021
In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…