Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Google Business Messages: 3 best practices for customer service teams
Meet customers where they are and build stronger connections with them through Google Business Messages.
Latest stories
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Article Proactive service: A problem isn’t a problem if you can fix it before it happens
If you really want to get to know your customers – their deepest desires, their pain…
Social media tools that can improve your customer service strategy
While you’re likely already using social media as part of your marketing strategy, you might not…
Article Using case swarming to resolve customer issues
With customers demanding more from businesses in terms of customer service and accessibility, it’s never been…
Article What is user adoption and how to achieve it
When your organisation decides to implement a new product, software or tool for employees or customers…
Article Why Customers Stop Using Your Services And How To Prevent It
Securing customer loyalty and attracting new clients is vital to every successful business. But the balance…
Article New customer challenges in a post-pandemic world
Depending on which side of the coin you’re on, you might think that change can be…
Article How to use customer service to promote business growth
When it comes to growing a business, it’s not all about expansion and profit margins. Customer…
Article How to use Apple Messages for Business for customer service
Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.