Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
The performance gap between the leaders and the laggards of customer experience (CX) is widening and…
Using segmentation to better serve your best customers.
Zendesk partnered with ESG Research to build a framework around CX maturity. Find out how the leaders are driving CX success.
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
ESG Research pinpoints where companies are elevating their CX game – and where they’re falling behind.
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
Experts share the CX strategies that make a real difference.
Discover the reports that help you better understand and improve the customer experience.
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.