Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Europe’s tech sector is now worth four times what it was five years ago as some…
In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…
Discover the types of customer service that your company can offer to customers, to provide them with a good service and ensure customer satisfaction.
Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
Step by step on how to provide customer service training to your employees! How to engage and what are the main topics in the field.
Customers become loyal to a brand when their needs are consistently met, they’re guided in the…
Human service or automated solutions? Take a look at the service models and when to use each one in order to promote customer success