Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Turning adversity into advantage: Accelerate with CX maturity in Europe
The performance gap between the leaders and the laggards of customer experience (CX) is widening and…
Latest stories
Article How to identify and support your most valuable customer segments
Using segmentation to better serve your best customers.
Article How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around CX maturity. Find out how the leaders are driving CX success.
Article How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
Article Become a CX Champion – best practices for you and your team
ESG Research pinpoints where companies are elevating their CX game – and where they’re falling behind.
Article Addressing customer experience from the CIO perspective
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
Article How to improve your customer experience immediately in five simple ways
Experts share the CX strategies that make a real difference.
Article A guide to customer service reports
Discover the reports that help you better understand and improve the customer experience.
Guide Are you set up to deliver exceptional customer experience?
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.