Gartner’s top 10 strategic technology trends for 2019

Crm
<5 min.

Go beyond support: Top 5 use cases for an open CRM platform

How Zendesk helps HR teams with the employee experience

How Zendesk helps IT teams with the employee experience

Your guide to the wonder years of knowledge management

Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools

The Zendesk Benchmark: customer experience trends how-to guide

The Zendesk Benchmark: 2019 customer experience trends

Scalable self-service support: tailor-made for every company

Four best practices for implementing extreme customer self service

How artificial intelligence is making customer experience better

Chat
<5 min.

Using AI for better self-service

Quantifying the business impact of customer service

Collections
5 - 10 min.

Agility and the total cost of the customer experience

Why omnichannel support is no fairytale

The how-to guide to omnichannel support

Analytics
<5 min.

The 3 types of customer service metrics that matter

Chat
<5 min.

How Live Chat Helps Businesses and Consumers

Gartner’s 2018 Magic Quadrant for the CRM Customer Engagement Centre

The ROI case for omnichannel support

Omnichannel support made easy with Zendesk

Team up on self-service with Team Publishing

Your guide to omnichannel support

Fairness in the customer relationship

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