The Zendesk Customer Experience Trends Report 2020

Download: The best hold music since ‘Careless Whisper’

Providing great social media customer service

Chat
<5 min.

Shattering the Stereotypes of Chat

Gartner’s 5 key emerging technologies and their impact on customer experience

Customer complaints: 10 tips to manage them better

Here’s what it takes to be a great customer service leader

Building a strategic sales plan

Gartner’s eight building blocks of CRM: Customer experience

The secret to a better CX: an improved agent experience

CRM
<5 min.

How to justify your sales CRM cost

How Homebridge scaled with Zendesk

CRM
<5 min.

Optimize your sales CRM to improve customer service

The best commercial forum software

How four companies deliver exceptional customer experience at scale

3 ways customer feedback software can improve the customer experience

Why enterprise companies’ employees need help-desk software

4 steps to optimize your customer service technology

How to improve agent productivity for a better CX

5 - 10 min.

Why inbound call centers are more relevant than ever

What is an issue tracker?

Meet your customers anywhere. Go omnichannel.

Types of customers

Improve omnichannel support with modern call center software

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