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Customer Interaction Software

Customer interaction software

Be known for a better customer experience

Customer interaction software provides proactive communication on the channels people prefer. When you make the right connection at the right time it strengthens the customer experience and bond, as well as, builds trust. So, you can get to know your customers on a deeper level because if you don't —someone will.

Zendesk Connect helps you better understand your customers and their journeys to proactively support and engage them.

A different approach

Collect customer data from across the Zendesk family of products. Complete your view with a timeline of events and conversations. Create segments of customers based on behavior or profile. Then identify trends and trigger targeted campaigns to get the right message to the right customers. Keep your relationships going strong. A proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it.

Find your slice

Create segments to engage customers more efficiently and effectively. Define custom audiences based on behaviours, actions, and attributes to reach out to customers in ways that actually mean something to them.

Find out what’s really going on

Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through. Get high-level visibility with aggregated metrics, and granular insight with customer level tracking.

Enjoy the view

Import customer data and combine it with customer interactions from all your Zendesk products—and beyond. An event-based timeline gives you a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.

Try Outbound by Zendesk Today

Outbound is now a member of the Zendesk family. We're working together to make customer interaction software better with proactive messaging.

Check out Outbound

See which Zendesk plan works best for you.