Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories
What are Zendesk tags?
At Zendesk, we’re all about making your life simpler and better. It’s why our software is…
Improve Net Promoter Score with customer service software
The world is more unpredictable than ever before. Responding to constant economic, social, environmental, and political…
Customer service reports every business needs
Zendesk’s CX Trends 2023 Report found that 40 per cent of business leaders now view customer…
Zendesk triggers: what you need to know
Staying on top of customer service can be tricky—especially when customers are demanding more. For example,…
How to use CRM data to create amazing customer experiences
We’ve all heard the adage: knowledge is power. But in business, data is power and understanding…
Why manufacturers must shift gears from product to CX, powered by AI
Times are changing. According to research, sixty six per cent of manufacturers are planning to launch…
How the UK’s top 30 ecommerce retailers are taking online CX to the next level
Retailers across the UK have shown incredible flexibility and resilience when it came to investing in…