Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

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What is a ticketing system? (+3 ways companies use them)

Want to avoid getting overwhelmed by support tickets? Use ticketing systems to manage the influx and provide your customers with timely responses.

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Social media strategy—how is it done?

Social media strategy—how is it done?

Social media. Everyone uses it, but not everyone does so effectively. Companies with a robust social…

Multi channel strategy: how many social channels are too many? Article

Multi channel strategy: how many social channels are too many?

Discover how many social channels brands should be using, and which ones are likely to deliver…

The 12 essential customer service skills for every employee Article

The 12 essential customer service skills for every employee

Everyone in an organisation needs to know what it takes to keep customers happy. According to…

What is an agent touch? Article

What is an agent touch?

Whether it’s to inform your sales or marketing teams, it’s likely that you’ve done lots of…

When do Zendesk automations run? Guide

When do Zendesk automations run?

If used correctly, Zendesk automations can help to increase the efficiency of your business processes and…

Customer success vs. customer experience: what’s the difference? Article

Customer success vs. customer experience: what’s the difference?

Customer success vs. customer experience – what differentiates the two? Find out how they’re different and how they work together to improve the customer journey.

How to build a content strategy for your business Article

How to build a content strategy for your business

Content marketing is an important part of today’s digital strategies. Over 80% of marketing teams use…

5 ways customer support affects the bottom line

5 ways customer support affects the bottom line

Good customer support is no longer just about resolving post-sales customer complaints or answering technical questions.…