Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

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Finding the recipe for the new, connected retail experience

To say that 2020 was a challenging year for retail is somewhat of an understatement. But…

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Why the digital evolution starts with customer loyalty Article

Why the digital evolution starts with customer loyalty

It was Deepak Chopra who said, “All great changes are preceded by chaos.” History has taught…

Infographic: The Digital Tipping Point Infographic

Infographic: The Digital Tipping Point

Becoming a future-ready business Article

Becoming a future-ready business

During testing times, nothing is more important than human connection. That is exactly why this particular…

Becoming a future-ready business Article

Becoming a future-ready business

During testing times, nothing is more important than human connection.

Business texting for customer service Article

Business texting for customer service

Business texting is using channels like SMS and WhatsApp to deliver personalised, convenient and scalable customer service.

CX Trends in Europe 2021 (10): High performing support teams boost efficiency by using more workflow tools Infographic

CX Trends in Europe 2021 (10): High performing support teams boost efficiency by using more workflow tools

What has already been shown in our CX maturity report from Oct 2020 has now been…

Supporting your customers starts with supporting your agents Article

Supporting your customers starts with supporting your agents

With customer engagement at a record high, nearly 70% of agents report feeling overwhelmed. Here’s why investing in the wellbeing of your employees benefits your customers too.

CX Trends in Europe 2021 (9): Most companies don’t have access to the most common types of customer data Infographic

CX Trends in Europe 2021 (9): Most companies don’t have access to the most common types of customer data

The largest ‘Work from home’ experiment ever conducted has impacted everything about how we work, from…