Customer engagement platform
Make every message count
Customer engagement platforms enable you to be proactive. Being proactive helps connect with a customer before they realize they need you, at the right time, in the right place — leaving them feeling uber satisfied.
It used to be a lot like magic. But now it's more about data management with Zendesk Connect. It's about using the content from that data in a simple way to understand your customer, so you can add that personal touch and build trust.
The inside scoop
Did you know?
- Trigger campaigns based on segments, drop a line to VIPs, or send a one-off campaign to your whole list
- Define custom audiences based on behaviors, actions, and attributes to reach out to customers in ways that actually mean something to them
- Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through
- Drop a proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it
Try Outbound by Zendesk Today
Outbound is now a member of the Zendesk family. We're working together to make customer engagement platforms better with proactive messaging.Check out Outbound
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