Zendesk
How can customer service training help during an economic downturn ?
With 74 per cent of business leaders saying that customer service has become even more important…
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3 min read
Default triggers explained
Triggers are business rules that are automatically executed in response to certain events that have occurred…
Article
7 min read
A treat for your team: New integrations
Nothing sweeter than new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.
Article
4 min read
Business-to-business messaging with Slack and Zendesk
Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.
Article
5 min read
Why business survival and stability hinges on CX transformation
Delivering an outstanding customer experience (CX) has never been more important. In fact, according to the…
Article
7 min read
Breaking the silence: How AI is giving a voice to domestic violence survivors
Humiliation. Anger. Hurt. Betrayal. Pain. Fear. Anxiety. Guilt. Shame. Self-blame. Denial. These are just a sliver…
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