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When it comes to customer support, there is a wide range of issues a team could be presented with on any given day.
We've turned the spotlight on Zac Renault, a customer advocate who provides French language support.
As I approach my eighth year at Zendesk, I still recall the first time I visited a customer to watch a team of support agents work.
You don’t just come to an event like Relate Live for the networking and food.
Inspiration is a funny thing—it can come from anywhere.
Alex has a background in technical support, but it was his experience as a history and French teacher that fine-tuned his knack for communicating