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5 min read

Live or virtual: The future of B2B events?

While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…

Article
5 min read

Why building a connected sales organisation that can navigate uncertainity is the need of the hour

Discover the most pressing issues for sales organisations today, what the dawn of conversational CRM means for their tech stack, and how firms are planning to navigate the year ahead.

Article
4 min read

World Humanitarian Day: It takes a village

Learn more about our partner organisations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.

Article
4 min read

How to build your partner network to leverage growth

Whilst attending SaaStr Europe in Barcelona last month, I held a series of one-to-ones with SaaS…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
5 min read

New year, new integrations

New year, new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.

Article
3 min read

Partners make the sun shine brighter

The promise of technological change in the future is ratcheting up consumer expectations with businesses.

Article
2 min read

Improvements to Zendesk’s terms and policies

It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!

Article
5 min read

Every ticket is a puzzle: One advocate’s drive to solve them

New Zealand native Carl McDowell doesn’t have a personal mantra, but he is quick to note a telling double entendre in his last name: do well.

Article
8 min read

Improvements to Zendesk’s terms and policies

It’s that time again….we’re updating our terms and policies to make it easier for you to understand how we supply our services to our subscribers.

Article
4 min read

Staying GDPR compliant with Zendesk

Well, it’s finally here.

Article
1 min read

Repeat Customer: behind the scenes of great #CX

When things go wrong in customer service for a major brand, a lot of people pile on—dissecting what happened and publicly shaming the company for their missteps

Article
4 min read

Using more than technical skills to solve technical issues

When it comes to customer support, there is a wide range of issues a team could be presented with on any given day.

Article
4 min read

The key to great service? Saying “I don’t know”

We've turned the spotlight on Zac Renault, a customer advocate who provides French language support.

Article
2 min read

Multiple products still need to add up to one great experience

As I approach my eighth year at Zendesk, I still recall the first time I visited a customer to watch a team of support agents work.

Article
4 min read

Communication is key to great tech support

Alex has a background in technical support, but it was his experience as a history and French teacher that fine-tuned his knack for communicating

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