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5 min read
Live or virtual: The future of B2B events?
While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…
Article
5 min read
Why building a connected sales organisation that can navigate uncertainity is the need of the hour
Discover the most pressing issues for sales organisations today, what the dawn of conversational CRM means for their tech stack, and how firms are planning to navigate the year ahead.
Article
4 min read
World Humanitarian Day: It takes a village
Learn more about our partner organisations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.
Article
4 min read
How to build your partner network to leverage growth
Whilst attending SaaStr Europe in Barcelona last month, I held a series of one-to-ones with SaaS…
Article
5 min read
New year, new integrations
New year, new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.
Article
3 min read
Partners make the sun shine brighter
The promise of technological change in the future is ratcheting up consumer expectations with businesses.
Article
2 min read
Improvements to Zendesk’s terms and policies
It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!
Article
5 min read
Every ticket is a puzzle: One advocate’s drive to solve them
New Zealand native Carl McDowell doesn’t have a personal mantra, but he is quick to note a telling double entendre in his last name: do well.
Article
8 min read
Improvements to Zendesk’s terms and policies
It’s that time again….we’re updating our terms and policies to make it easier for you to understand how we supply our services to our subscribers.
Article
4 min read
Introducing The Suite: Zendesk's omnichannel solution
Zendesk 's newest customer service solution —The Suite.
Article
1 min read
Repeat Customer: behind the scenes of great #CX
When things go wrong in customer service for a major brand, a lot of people pile on—dissecting what happened and publicly shaming the company for their missteps
Article
4 min read
Using more than technical skills to solve technical issues
When it comes to customer support, there is a wide range of issues a team could be presented with on any given day.
Article
4 min read
The key to great service? Saying “I don’t know”
We've turned the spotlight on Zac Renault, a customer advocate who provides French language support.
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