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Article Using more than technical skills to solve technical issues
When it comes to customer support, there is a wide range of issues a team could be presented with on any given day.
Article The key to great service? Saying “I don’t know”
We've turned the spotlight on Zac Renault, a customer advocate who provides French language support.
Article Multiple products still need to add up to one great experience
As I approach my eighth year at Zendesk, I still recall the first time I visited a customer to watch a team of support agents work.
Article Relate Live: tech solutions for customer support challenges
You don’t just come to an event like Relate Live for the networking and food.
Article Better things are in store—join us for Relate Live
Inspiration is a funny thing—it can come from anywhere.
Article Communication is key to great tech support
Alex has a background in technical support, but it was his experience as a history and French teacher that fine-tuned his knack for communicating
Article Zendesk updates its Terms and Policies
It only happens once in a blue moon, but it’s here—Zendesk has updated its Master Subscription Agreement (“MSA”) and Privacy Policy!