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Using more than technical skills to solve technical issues Article

Using more than technical skills to solve technical issues

When it comes to customer support, there is a wide range of issues a team could be presented with on any given day.

The key to great service? Saying “I don’t know” Article

The key to great service? Saying “I don’t know”

We've turned the spotlight on Zac Renault, a customer advocate who provides French language support.

Multiple products still need to add up to one great experience Article

Multiple products still need to add up to one great experience

As I approach my eighth year at Zendesk, I still recall the first time I visited a customer to watch a team of support agents work.

Relate Live: tech solutions for customer support challenges Article

Relate Live: tech solutions for customer support challenges

You don’t just come to an event like Relate Live for the networking and food.

Better things are in store—join us for Relate Live Article

Better things are in store—join us for Relate Live

Inspiration is a funny thing—it can come from anywhere.

Communication is key to great tech support Article

Communication is key to great tech support

Alex has a background in technical support, but it was his experience as a history and French teacher that fine-tuned his knack for communicating

Zendesk updates its Terms and Policies Article

Zendesk updates its Terms and Policies

It only happens once in a blue moon, but it’s here—Zendesk has updated its Master Subscription Agreement (“MSA”) and Privacy Policy!