Zendesk Tips

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Can enterprise companies really provide great customer service? Article

Can enterprise companies really provide great customer service?

Personable, friendly, responsive. Probably not the adjectives you’d use to describe the customer service you get…

The benefits of a virtual team are real Article

The benefits of a virtual team are real

To go virtual, or not to go virtual. Is that the question? Should it be? It…

Community tip: find your repeat customers Article

Community tip: find your repeat customers

I am sure we all have experienced the anxious customer. The one that emails you a…

Ask the right questions: conducting a customer service job interview Article

Ask the right questions: conducting a customer service job interview

While an interview provides a great opportunity to learn about a customer service job candidate’s skills…

Use your phone for more than pictures of lunch: tips for screening job candidates Article

Use your phone for more than pictures of lunch: tips for screening job candidates

It’s hard to get to know someone in one 15-20 minute phone call. Yet, as the…

CSM Spotlight: how Zendesk uses Zendesk for support Article

CSM Spotlight: how Zendesk uses Zendesk for support

Here at Zendesk, we naturally have more experience using the Zendesk application to run our customer…

Community tip: keeping an eye on your data Article

Community tip: keeping an eye on your data

In the latest tip of the week. we'll learn how to build custom Zendesk reports and…

The customer service resume checklist Article

The customer service resume checklist

Finding the right customer service talent is no simple task. As part of our series, How…

4 ways to stop making things so hard for your customers Article

4 ways to stop making things so hard for your customers

It starts with a pause. Then, with a tremor, the support agent utters the most traumatizing…

Maintain accountability with one simple move Article

Maintain accountability with one simple move

One of the realities of working for a company that genuinely cares about customer service is…

Community tip: what metrics should you be tracking? Article

Community tip: what metrics should you be tracking?

By keeping a close eye on your team's current performance, you can start making adjustments to…

Tip of the week: providing multiple feeback options Article

Tip of the week: providing multiple feeback options

Imagine a situation when you need to provide your customers with more than one option for…

CSM Spotlight: what to consider when going live with Zendesk Article

CSM Spotlight: what to consider when going live with Zendesk

New to Zendesk? Today is your day! Join us for a community discussion of tips and…

Community tip: 11 ways to give customers the love with Zendesk macros Article

Community tip: 11 ways to give customers the love with Zendesk macros

11 crowdsourced tips for giving digital hugs and electronic kisses to your customers using Zendesk macros…

Everything you need to know about customer service cover letters Article

Everything you need to know about customer service cover letters

It is becoming increasingly common for customer service hiring managers to focus less on cover letters…

Transparency through open communication Article

Transparency through open communication

Transparency within your support team, from executive management to the front lines, is paramount to your…

How to write a customer service job description Article

How to write a customer service job description

Sometimes sitting down to write a job description can feel like a monumental task

Community tip: round robin ticket assignment Article

Community tip: round robin ticket assignment

Looking for an equitable and automatic way to assign tickets to your agents? We'll show you…

Community tip: connecting Zendesk and Google spreadsheets Article

Community tip: connecting Zendesk and Google spreadsheets

At Control Group, we're constantly reevaluating our own internal workflow to be more productive using the…

Interview prep: 10 questions for hiring great customer support reps Article

Interview prep: 10 questions for hiring great customer support reps

Whether you're interviewing candidates or you're a customer service job seeker hoping to nail your interview,…