Workflow

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Enhancing the agent experience with contextual workspaces

Support agents don't benefit from clunky interfaces or confusing processes.

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What is tier 0 customer support? Guide

What is tier 0 customer support?

Reflecting the importance of providing excellent self-service to manage rapid growth and satisfy customers, you might want to launch tier 0.

6 keys to ticket escalation Article

6 keys to ticket escalation

Not all tickets were created equally.

Collaborate across your ecosystem with Side Conversations Article

Collaborate across your ecosystem with Side Conversations

Getting the right information to or from the right people in a large organization is easier said than done.

How will artificial intelligence assist customer service agents? Article

How will artificial intelligence assist customer service agents?

The latest innovations in artificial intelligence will showcase features with big upsides for agents