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The Zendesk Customer Experience Trends Report 2020

Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…

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Shattering the Stereotypes of Chat Article

Shattering the Stereotypes of Chat

“Which channel should I be using to talk to my customers? How can I be ready…

How Homebridge scaled with Zendesk Article

How Homebridge scaled with Zendesk

As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…

5 biggest gaps in customer service for mid-size companies Article

5 biggest gaps in customer service for mid-size companies

Companies like Amazon and Uber have set the standard for customer service, which means that keeping…

5 biggest gaps in customer service for small businesses Article

5 biggest gaps in customer service for small businesses

The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more.

Big expectations, small businesses: what customers want Article

Big expectations, small businesses: what customers want

Good customer service experiences can result in more business from not just that customer, but also…

Your guide to the wonder years of knowledge management Infographic

Your guide to the wonder years of knowledge management

Welcome Smooch to the Zendesk family. We’re excited to see our customers build messaging experiences that will exceed their own customers' expectations.

Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Centre Article

Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Centre

See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company