Support

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Customer experience is a team sport

As products become increasingly complex, effective cross-departmental communication is a must—and the key is to treat customer service like a team sport

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Collaborate across your ecosystem with Side Conversations Article

Collaborate across your ecosystem with Side Conversations

Getting the right information to or from the right people in a large organization is easier said than done.

Time to build a support operations team Article

Time to build a support operations team

What’s the key to delivering exceptional customer service during rapid change and company growth?

6 tips to hone your support superpowers Article

6 tips to hone your support superpowers

Solving customer problems is one way to feel like you have superpowers, or at least 6 different arms to lend a helping hand.

Did somebody say… new integrations? Article

Did somebody say… new integrations?

Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017

Guide the customer to the right channel Article

Guide the customer to the right channel

A few months ago I ordered a rather expensive collar for my Golden Retriever on Amazon.

Agilyx partners with Zendesk to scale for size and international growth Guide

Agilyx partners with Zendesk to scale for size and international growth

Agilyx helps its customers adapt quickly and cost-effectively in the face of change, and has taken the same approach to its own customer service

An integration investigation Article

An integration investigation

Let’s take a look at some great new integrations designed to improve and extend your use of Zendesk: Gift Gift is brought to you by our partner, Sweethawk, and enables you to send gifts to

What it’s like on the front lines of support Article

What it’s like on the front lines of support

Use cases, feedback, and educational opportunities are all things to look out for and remind yourself of when offering support, but it’s also important to maintain a fresh perspective on the type