3 smart solutions to common customer service challenges
While every business is unique, growing businesses which prioritise customer experience often have a few customer service challenges in common.
6 tips to hone your support superpowers
Solving customer problems is one way to feel like you have superpowers, or at least 6 different arms to lend a helping hand.
Did somebody say… new integrations?
Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017
Guide the customer to the right channel
A few months ago I ordered a rather expensive collar for my Golden Retriever on Amazon.
Agilyx partners with Zendesk to scale for size and international growth
Agilyx helps its customers adapt quickly and cost-effectively in the face of change, and has taken the same approach to its own customer service
An integration investigation
Let’s take a look at some great new integrations designed to improve and extend your use of Zendesk: Gift Gift is brought to you by our partner, Sweethawk, and enables you to send gifts to
What it’s like on the front lines of support
Use cases, feedback, and educational opportunities are all things to look out for and remind yourself of when offering support, but it’s also important to maintain a fresh perspective on the type
8 Customer service baselines
Setting customer service baselines and then hitting them is essential for not only delivering on your goal of providing great customer service, but also for evaluating how the support team is
Shopify brings the customer journey full circle
Sales and support working together A question from a single customer often requires information and expertise from multiple departments.
New additions to the Apps Marketplace
Check out these new integrations, all designed to help you provide great support and get the most out of Zendesk.