Support
Customer experience is a team sport
As products become increasingly complex, effective cross-departmental communication is a must—and the key is to treat customer service like a team sport
Latest stories
Article Collaborate across your ecosystem with Side Conversations
Getting the right information to or from the right people in a large organization is easier said than done.
Article Time to build a support operations team
What’s the key to delivering exceptional customer service during rapid change and company growth?
Article 6 tips to hone your support superpowers
Solving customer problems is one way to feel like you have superpowers, or at least 6 different arms to lend a helping hand.
Article Did somebody say… new integrations?
Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017
Article Guide the customer to the right channel
A few months ago I ordered a rather expensive collar for my Golden Retriever on Amazon.
Guide Agilyx partners with Zendesk to scale for size and international growth
Agilyx helps its customers adapt quickly and cost-effectively in the face of change, and has taken the same approach to its own customer service
Article An integration investigation
Let’s take a look at some great new integrations designed to improve and extend your use of Zendesk: Gift Gift is brought to you by our partner, Sweethawk, and enables you to send gifts to
Article What it’s like on the front lines of support
Use cases, feedback, and educational opportunities are all things to look out for and remind yourself of when offering support, but it’s also important to maintain a fresh perspective on the type