At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…
Customers expect to connect with companies in the channels that are important to them. For many people that channel is WhatsApp.
Despite the Black Friday phenomenon being just a few years old this side of the pond,…
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
If you’ve followed Marisa’s journey with Frozen Outdoor, as well as how—and why—the company implemented omnichannel customer service, then you might be wondering: what’s it like for agents on the
Understanding the value of the omnichannel experience is one thing, but successfully implementing it?
Omnichannel has rapidly become the standard for meeting customer expectations in support.