Omnichannel Support


Why omnichannel support is no fairytale

Omnichannel may feel like a trend or the tech topic of the day, but make no mistake: it is a must-have for any scaling support operation.

Latest stories


Your guide to omnichannel support

Your door is always open, regardless of your business or support hours.


Omnichannel support made easy with Zendesk

There's no "one size fits all" when it comes to omnichannel success.


The Multi-channel Customer Care Report

Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.

4 Crucial Trends for the 2018 Holiday Retail Season Ebook

4 Crucial Trends for the 2018 Holiday Retail Season

In this post-Christmas moment, retailers are assessing the just-concluded season and starting to plan for the next one.


Roll out and manage multiple customer service channels

There is a seemingly infinite number of ways to interact with customers these days. Live chat, messaging, SMS—even self-service counts.


A Retailer’s Guide to Getting Omnichannel Customer Service Right

Retail and omnichannel customer service. With consumers shopping in more channels than ever, retailers have been forced to evolve.


Providing great social media customer service

What is social customer service?