Customer support

At Home and Happy? – What Remote Work Means for Customer Service

Last year was the year COVID-19 forced a shift in working practices. Could 2021 be the…

Latest stories

Conrad Electronic: How customer care works during a pandemic

Conrad Electronic: How customer care works during a pandemic

Guest blog from Christina Bauroth, Senior Expert Public Relations at Conrad Electronic The impact of COVID-19…

Deliver better ecommerce customer experiences with Zendesk and Shopify Article

Deliver better ecommerce customer experiences with Zendesk and Shopify

Give your agents instant access to customers' details and order information—all inside Zendesk.

Why you should integrate your agent support and product teams Article

Why you should integrate your agent support and product teams

Guest blog from Alexis Fogel, CEO, Stonly Regardless of your industry or product, your agent support…

Is your customer support team ready for the Christmas season?

Is your customer support team ready for the Christmas season?

It’s the most wonderful time of the year — unless you’re sitting on hold with a…

Customer experience management advice from the pros Article

Customer experience management advice from the pros

Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…

3 steps to improving customer satisfaction this Black Friday Article

3 steps to improving customer satisfaction this Black Friday

Despite the Black Friday phenomenon being just a few years old this side of the pond,…

How to structure product support Article

How to structure product support

The customer support agents in tier 1 provide general product support across one or more products.

Enhancing the agent experience with contextual workspaces Article

Enhancing the agent experience with contextual workspaces

Support agents don't benefit from clunky interfaces or confusing processes.