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The customer support agents in tier 1 provide general product support across one or more products.
Support agents don't benefit from clunky interfaces or confusing processes.
Offering omnichannel customer service is the core of any organization’s support strategy.
Feedback in business is crucial to growing and improving. It's beneficial to take a closer look at what's working and what isn't. But where do you start?
Reflecting the importance of providing excellent self-service to manage rapid growth and satisfy customers, you might want to launch tier 0.
There’s no shame in it: Sometimes, cooking is too exhausting.