Customer support
At Home and Happy? – What Remote Work Means for Customer Service
Last year was the year COVID-19 forced a shift in working practices. Could 2021 be the…
Latest stories
Conrad Electronic: How customer care works during a pandemic
Guest blog from Christina Bauroth, Senior Expert Public Relations at Conrad Electronic The impact of COVID-19…
Article Deliver better ecommerce customer experiences with Zendesk and Shopify
Give your agents instant access to customers' details and order information—all inside Zendesk.
Article Why you should integrate your agent support and product teams
Guest blog from Alexis Fogel, CEO, Stonly Regardless of your industry or product, your agent support…
Is your customer support team ready for the Christmas season?
It’s the most wonderful time of the year — unless you’re sitting on hold with a…
Article Customer experience management advice from the pros
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
Article 3 steps to improving customer satisfaction this Black Friday
Despite the Black Friday phenomenon being just a few years old this side of the pond,…
Article How to structure product support
The customer support agents in tier 1 provide general product support across one or more products.
Article Enhancing the agent experience with contextual workspaces
Support agents don't benefit from clunky interfaces or confusing processes.