Customer support
Why you should integrate your agent support and product teams
Guest blog from Alexis Fogel, CEO, Stonly Regardless of your industry or product, your agent support…
Latest stories
Is your customer support team ready for the Christmas season?
It’s the most wonderful time of the year — unless you’re sitting on hold with a…
Article 3 steps to improving customer satisfaction this Black Friday
Despite the Black Friday phenomenon being just a few years old this side of the pond,…
Article How to structure product support
The customer support agents in tier 1 provide general product support across one or more products.
Article Enhancing the agent experience with contextual workspaces
Support agents don't benefit from clunky interfaces or confusing processes.
Article Chat support models: shared vs dedicated
Offering omnichannel customer service is the core of any organization’s support strategy.
Article 5 questions to ask customers to improve your customer support
Feedback in business is crucial to growing and improving. It's beneficial to take a closer look at what's working and what isn't. But where do you start?
Guide What is tier 0 customer support?
Reflecting the importance of providing excellent self-service to manage rapid growth and satisfy customers, you might want to launch tier 0.
Article Bite Squad perfects orders with smart, personalized support
There’s no shame in it: Sometimes, cooking is too exhausting.