Customer service software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

Latest stories Page 3

Answer Bot is here to help: Better comprehension, more languages, less effort Article

Answer Bot is here to help: Better comprehension, more languages, less effort

With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.

What is a mobile help desk? Article

What is a mobile help desk?

Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection

5 of the best knowledge management system examples Article

5 of the best knowledge management system examples

Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop

What’s a BPO call center and what does it do? Article

What’s a BPO call center and what does it do?

If your business doesn’t have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call center can step in

The keys to excellent internal help desk management Article

The keys to excellent internal help desk management

These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.

10 basic strategies for creating & designing a knowledge base Article

10 basic strategies for creating & designing a knowledge base

Simply offering a standard knowledge base portal isn’t enough—the design of your knowledge base affects your customers’ experience with your brand. The best knowledge bases are intuitive, accessible, and simple

Building great customer experiences with Zendesk and AWS Article

Building great customer experiences with Zendesk and AWS

With the combination of Zendesk’s applications and AWS’ powerful infrastructure, companies are empowered to create customer experiences that are more personalized, and intelligent

What is the CRM process? Article

What is the CRM process?

The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers

Zendesk’s ecosystem of partners is here to help Article

Zendesk’s ecosystem of partners is here to help

Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward

How to create a CRM database Article

How to create a CRM database

Understanding how to create a CRM database shouldn’t be a mystery. In this post, we break down the benefits of a CRM database and what kind of data it should store.

Customer relationship management software: What is a CRM database? Article

Customer relationship management software: What is a CRM database?

Customer relationship management databases can help companies of all shapes and sizes improve its long-term customer relationships

Boost agent productivity & customer happiness with a complete view of the customer Article

Boost agent productivity & customer happiness with a complete view of the customer

Customers have high expectations for the speed and quality of their support, and a poorly managed omnichannel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well

How to choose the best CRM for your business needs Article

How to choose the best CRM for your business needs

Here are some tips on how to find a CRM platform that serves your needs and elevates your customer experience

How online retailers are transforming the customer experience with conversational commerce Article

How online retailers are transforming the customer experience with conversational commerce

For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process

How live chat support improves the customer experience Article

How live chat support improves the customer experience

Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool

5 ways to use a CRM to boost your business Article

5 ways to use a CRM to boost your business

Keeping track of all of your company's contacts, customer relationships, and conversations is tricky, but a CRM can make it easier to manage

3 types of CRM: everything you need to know Article

3 types of CRM: everything you need to know

Learn which CRM--collaborative, operational, or analytical--will help your business build better relationships with your customers

5 ways to use a customer portal to foster more trustworthy customer relationships Article

5 ways to use a customer portal to foster more trustworthy customer relationships

As the self-service bar continues to rise, a customer portal has become an expectation for companies to have rather than a bonus

Why to consider customer service automation Article

Why to consider customer service automation

There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service

10 common CRM problems and how to fix them Article

10 common CRM problems and how to fix them

If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects