Customer service management

Article

Customer service definition and skills for 2020 and beyond

Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships

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Scaling your support team: 7 common questions answered Article

Scaling your support team: 7 common questions answered

Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…

Content management v. knowledge management Article

Content management v. knowledge management

The real differences between content management and knowledge management – spoiler alert – scaling businesses need both

Helping to prepare your team: Getting the most from Zendesk Article

Helping to prepare your team: Getting the most from Zendesk

We have compiled a list of product features and ideas to help your team continue to work effectively from home

12 big reasons customer service training matters Article

12 big reasons customer service training matters

It's hard to make time for a training programme when you’re trying to keep up with customer demands, but it’s critical to your company’s health. Here are some key tips

Building and managing a virtual support team Guide

Building and managing a virtual support team

Virtual teams present different challenges and opportunities from those of an on-site team. Complete trust and…

3 best practices to cultivate loyalty in customer service Article

3 best practices to cultivate loyalty in customer service

Not long ago, loyalty in customer service was fairly simple, both in meaning and in method.…

How four companies deliver exceptional customer experience at scale Guide

How four companies deliver exceptional customer experience at scale

Delivering exceptional customer experience at scale can be a challenge, but with the right tools and…

How four companies deliver exceptional customer experience at scale Guide

How four companies deliver exceptional customer experience at scale

Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…