Customer service management
Customer service definition and skills for 2020 and beyond
Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships
Latest stories
Article Scaling your support team: 7 common questions answered
Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…
Article Content management v. knowledge management
The real differences between content management and knowledge management – spoiler alert – scaling businesses need both
Article Helping to prepare your team: Getting the most from Zendesk
We have compiled a list of product features and ideas to help your team continue to work effectively from home
Article 12 big reasons customer service training matters
It's hard to make time for a training programme when you’re trying to keep up with customer demands, but it’s critical to your company’s health. Here are some key tips
Guide Building and managing a virtual support team
Virtual teams present different challenges and opportunities from those of an on-site team. Complete trust and…
Article 3 best practices to cultivate loyalty in customer service
Not long ago, loyalty in customer service was fairly simple, both in meaning and in method.…
Guide How four companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with the right tools and…
Guide How four companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…