Customer service management
Customer service definition and skills for 2020 and beyond
Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships
Latest stories
Article How to identify and support your most valuable customer segments
Using segmentation to better serve your best customers.
Article How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around CX maturity. Find out how the leaders are driving CX success.
Article How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
Article Become a CX Champion – best practices for you and your team
ESG Research pinpoints where companies are elevating their CX game – and where they’re falling behind.
Article Addressing customer experience from the CIO perspective
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
Article How to improve your customer experience immediately in five simple ways
Experts share the CX strategies that make a real difference.
Article How to anticipate your customer needs and solve them
What are customer needs, and how can your business solve for and anticipate them?
Article Why you need a customer success manager
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organisation.