Customer service management
Content management v. knowledge management
The real differences between content management and knowledge management – spoiler alert – scaling businesses need both
Latest stories
Article Helping to prepare your team: Getting the most from Zendesk
We have compiled a list of product features and ideas to help your team continue to work effectively from home
Article 12 big reasons customer service training matters
It's hard to make time for a training programme when you’re trying to keep up with customer demands, but it’s critical to your company’s health. Here are some key tips
Guide Building and managing a virtual support team
Virtual teams present different challenges and opportunities from those of an on-site team. Complete trust and…
Article 3 best practices to cultivate loyalty in customer service
Not long ago, loyalty in customer service was fairly simple, both in meaning and in method.…
Guide How four companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with the right tools and…
Whitepaper Why enterprise companies’ employees need help-desk software
Enterprise companies – especially ones that operate in the technology, healthcare, energy and manufacturing sectors –…
Article How to improve agent productivity for a better CX
As your business grows, the complexity of providing customer service grows as well. You have more…
Guide Make your work flow : 5 steps to scale your support operations
For growing businesses, fielding every customer service enquiry effectively becomes more and more challenging. Having the…