Customer retention
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Why you need a customer success manager
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organisation.
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How to grow your customer base
Learn the best ways to win new customers and keep the old.
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Customer experience: a comprehensive guide for 2024
Customer experience (CX) refers to all the interactions between a business and its customers. Learn why it's so essential and how you can improve your CX strategy.
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Customer loyalty: why it matters and how to build it
When it comes to customer loyalty, some brands seem to have a complete hold on their customer base.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
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Your guide to customer service email management software
Keeping email under control is critical to good customer experience. As your business grows, consider using customer service email management software
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The ultimate guide to creating a customer-centric business
Lots of brands claim they’re customer-centric and always putting their customers first. But is that really true?
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Why the right customer service voice matters
What is the right customer service voice, and is it really that important?
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Customer journey map: What it is and how to create one (and examples)
Every company wants to understand what makes customers come to their business – and what makes them leave.
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