Customer retention
Latest stories Page 3
Article Customer appreciation: make new friends, but keep the old
If loyalty, like old friends, is gold, then what’s a great way to maintain loyal customers?…
Article The cost of disjointed data on the customer experience
To compete in today’s marketplace, retailers need to make customer data available to their agents in…
Article Beyond customer satisfaction: measuring customer happiness
There ways companies choose to measure their people and customers is changing to a more relationship-based…
Article Fend off “digital disrupters” with customer empathy
A little bit of empathy can go a long way, especially in CRM processes. In fact,…
Article Future-proof your company by focusing on the customer experience
A carefully considered customer experience is no longer the sole responsibility of support agents. Instead, the…
Article 3 ‘must-haves’ for building long-term customer relationships
Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your…
Article 3 reasons retailers need an omnichannel customer service program
It’s no small job to help consumers transition between mobile devices, brick and mortar stores, the…
Article The keys to a low-effort—and drama-free—customer experience
Creating an effortless customer experience and building loyalty is anything but effortless. It takes work—lots of…
Article Industry experts predict the future of retail customer service
The future of customer retail service is wide open. We asked customer service industry experts to…
Article 3 steps to achieving customer satisfaction and loyalty
Isn’t it enough that customers find a product appealing, the service high-quality, and the price reasonable?…
Article From the forums: How we make the most of our NPS data
Ever wonder how Zendesk analyzes and follows up on NPS data? We know as well as…
Article Retailers, make 2016 the year of better customer relationships
71% of customers say their typical response to a bad experience is to stop doing business…
Article Innovations in the retail customer experience
Learn more about retail inventions you already depend on and discover what's in store for the…
Article The ABCs of meaningful customer relationships
“82% of small business owners said that loyal customers were the main way they grow their…
Article 5 ways to reduce customer care costs without compromising quality
According to research, over 70% of all customers who leave a company for its competition have…
Article Real questions, real answers for shoppers and consignors
The RealReal is an online, luxury consignment store for the discerning shopper. The company prides itself…
Article How Le Tote Makes Customer Service Personal
You’ve heard of the sharing economy? How about the subscription economy? Actually, it’s not all that…
![When it comes to online shopping, convenience drives conversion [infographic]](https://d26a57ydsghvgx.cloudfront.net/content/blog/Zendesk%20Retail%20preview.png)
Article When it comes to online shopping, convenience drives conversion [infographic]
Did you know that 66% of customers will spend more with a company that they believe…
Article Island adventures in customer service: Q&A with Sure
We spoke with Sara Liddle and Avril Trump at Sure, a telco provider to the Channel…
Article Meeting customer expectations… at scale
Meeting expectations. It doesn’t sound thrilling, or particularly hard. In fact, it sounds like the note…