Customer retention
Latest stories Page 3
Article Uncover the value of support: 3 ways to combat customer frustration
If your company’s current processes can’t properly address a barrage of customer grievances (and you’ll know…
Article How to to achieve customer happiness
Customer satisfaction is no longer enough to compete with top-performing businesses—you need customer happiness.
Article 3 ‘must-haves’ for building long-term customer relationships
Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your…
Article 5 ways to reduce customer care costs without compromising quality
According to research, over 70% of all customers who leave a company for its competition have…
Article Meeting customer expectations… at scale
Meeting expectations. It doesn’t sound thrilling, or particularly hard. In fact, it sounds like the note…
Article Why delighting customers doesn’t pay
Rick Delisi, co-author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, came to…
Article Responding to fan outrage: the best way to say “I’m sorry”
The video game industry has seen a seismic business shift over a relatively short period of…
Article Customer satisfaction last quarter: trick or treat?
With the release of the our quarterly Zendesk Benchmark report, were very happy to announce that…
Article Always online gaming: who wins?
In the age of shared content, publishers across the entertainment and software industries have fixated on…
Article Customer conflict: how to turn he said, she said into perfect harmony
An unhappy customer can quickly pull multiple people from your company into a vortex of anger…
Article Forging an unforgettable connection: The Starbucks experience
What could possess someone to visit Starbucks 16 times a month (that’s once every two days)…
Article Why customer service is so important to online shoppers
Most people think of shopping online as a way to cut costs. E-commerce stores relieve customers…
Article The holiday satisfaction slump: keeping holiday customers happy
Holidays are hard on customer satisfaction. Last year, you might have noticed a slump in your…
Customer experience is more important than advertising (Infographic)
It's never been more important to invest in customer service and the customer experience.
Article Don’t Keep Your Customers Waiting
Nothing says DISRESPECT quite like forcing someone else to wait. And yet, that is exactly what…
Article Costco’s ridiculously liberal return policy
When you read Costco’s return policy, it’s pretty extraordinary. For instance, check out the rules governing…
Article What does friendly customer service mean? A conversation with Zappos
Recently over at AmazingServiceGuy, Kristina Evey wrote a post about the friendliness factor and how it…