Service

Article
5 min read

Slack kills at onboarding customers: Here’s how

Slack—the team communication tool that is taking over the world—has become ubiquitous and obvious.

Article
5 min read

Integration domination

We’ve got plenty of new apps that will help you ensure your customers experience the best support possible.

Article
5 min read

Your customers want an omnichannel customer experience

No one likes the experience of reaching out to a faceless company; they’d rather feel like they’re reaching out to another human—or better yet, a friend.

Article
3 min read

Time to build a support operations team

It might be difficult to determine how and when to add a support operations team. Learn how we did it.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
6 min read

5 must-haves in B2C customer support

B2C companies need to invest in features that account for their consumers’ behaviors, so we highlighted the 5 must-haves features that ensure every customer can be heard

Article
1 min read

The Multi-channel Customer Care Report

Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.

Ebook
1 min read

4 Crucial Trends for the 2018 Holiday Retail Season

In this post-Christmas moment, retailers are assessing the just-concluded season and starting to plan for the next one.

Article
7 min read

Building real relationships through technology

BombBomb uses video—and Zendesk Support, Guide, and Chat—to rekindle a sense of human connection with its customers

Article
4 min read

Keeping gamers in the game through customer service

With the rapid emergence of online and mobile games, it’s more important than ever for gamers to get the help they need so that they continue to stay engaged.

Article
2 min read

Gartner’s Customer Engagement report

With the many available CEC options to research and choose from, it can be challenging to determine which one is the right fit for a company.

Article
3 min read

8 support manager skills to develop

Organizations and management structures are always changing.

Article
2 min read

Multiple products still need to add up to one great experience

As I approach my eighth year at Zendesk, I still recall the first time I visited a customer to watch a team of support agents work.

Article
3 min read

Tip of the week: auto-assigning tickets

Today’s tip of the week describes how to automatically route tickets to a particular agent, or…

Article
1 min read

Mediaocean empowers better customer support teams and content with Zendesk

Mediaocean is an advertising service and software company, headquartered in New York City, with 1,000 employees serving more than 80,000 clients in over 77 markets and a global media spend of over $140 billion

Ebook
1 min read

Chatbots and the future of real-time communication

Companies are using chatbots to scale more and more.

Article
5 min read

Map a customer-centric omnichannel support strategy

The best omnichannel strategy is designed around the customer so that they can move as fluidly between channels as your agents can

Article
4 min read

Design a strategy for seamless omnichannel support

Scaling and providing consistency across channels requires an omnichannel support solution—informed by a strategy that keeps the customer at the center of

Whitepaper
1 min read

Better customer experiences with omni-channel engagement

Designing a support experience that enables you to have natural conversations with your customers, regardless of…

Article
5 min read

How Spokeo connects more people, faster than ever

Spokeo uses the Zendesk Support, Guide, and Chat products, along with a key integration with Tymeshift, to provide seamless omnichannel support across its email, live chat, and self-service channels