Artificial intelligence
Latest stories Page 2
How AI can help manufacturers revamp their supply chains and be more sustainable
There has been plenty for the manufacturing industry to be concerned about in recent times. The…
9 ways AI can help you communicate better with your customers
From chatbots to intelligent routing systems, AI is transforming how companies communicate with customers. According to…
Unlocking the power of conversational AI in banking and finance
Bank branches used to be commonplace on most high streets across Europe. Now, they’re becoming increasingly…
How e-commerce brands use conversational AI to reduce customer effort
No customer wants a simple exchange to feel difficult. Learn why e-commerce brands are looking toward conversational AI as the solution.
How to get your chatbot to stay on brand
What do you do when your chatbot doesn’t behave in a way your customers like? That…
How AI can improve the hotel guest experience
Summer’s approaching, it’s time to pack your bags and jet-set-go! Usually, the things we look forward…
Get behind these 5 eCommerce trends in 2023
As online shopping enters a period of hyper-growth and competition for consumers intensifies, getting the customer…
Why creative bot names help build your brand – and better customer relationships
Sometimes a rose by any other name does not smell as sweet – particularly when it comes to your company's chatbot. Learn how to choose a creative and effective company bot name.
Agile customer service
Being flexible and acting fast — these two traits have become the focus of companies across…
The future of customer experience: how VR, AR and 5G are changing customer service
Over the past 15 years, new technologies have entered the market at an increasingly rapid pace…
How agile customer support will boost high growth companies
2020 was the year when digital transformation has accelerated at an unprecedented speed. Amongst the companies…
Shifting consumer sentiment pushes shoppers towards digital in a post-Covid world
It’s been recorded that 2020 was the worst year for many economies around the globe. Europe’s…
Using technology to deliver best-in class service when it counts
The effects of COVID-19 for customer support teams have been far reaching. For service agents in…
Why messaging is set to be the 2020 customer channel for business
Many businesses are settling into a new reality – finding ways to work from home while…
How to: Deliver premium customer experiences with automation all around the globe
Consumers’ expectations have been rising in the past two decades and even more recently, as eCommerce…
Help customers help themselves with AI
With the variety of ways that customers request support—such as email, calling over the phone, initiating…
Why AI will transform how customer service teams work
Visionaries in the field of artificial intelligence in customer service see radical changes on the horizon, with a tipping point lying just a few years in the future
Help your multilingual knowledge base thrive with AI
Data shows that, for global businesses, providing support in multiple languages is well worth the effort.
Let the robots have those jobs—the evolving AI-agent relationship
The warnings say robots are coming for our jobs, but it’s more accurate to say they—AI-supported automation, that is—are taking over tasks that should be automated anyway