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The impact of artificial intelligence on customer experience

Artificial intelligence (AI) is the buzzword on everyone’s lips right now. It’s thrown carelessly about in…

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Close deals faster with sales process automation

Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.

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Customer portals: 5 types of web self-service (and how to set them up)

Learn how to implement web self-service to significantly improve your customer experience and satisfaction.

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Why you should integrate your agent support and product teams

Guest blog from Alexis Fogel, CEO, Stonly Regardless of your industry or product, your agent support…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Register now and secure your spot.

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Reimagining the future of retail

Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…

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What is digital transformation? Definition, examples & importance

Your guide to customer-centric digital transformation.

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15 cold email templates to skyrocket your leads

Cold emailing is effective for generating leads but can be time-consuming. Use our templates to help you save time and secure more responses.

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Turning adversity into advantage: Accelerate with CX maturity in Europe

The performance gap between the leaders and the laggards of customer experience (CX) is widening and…

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11 support tools every customer service team should have

Customer experience management is about providing consistent service. Here's our expert advice on how to do that.

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An enterprise guide to personalised service

Enterprise companies often get a bad report when it comes to personalised service. It’s up to you to change the narrative.

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Getting started with sales management: Everything you need to know

A comprehensive guide for new sales managers.

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The state of your business, as told by data

Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers.Here's how.

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Adapting to the shifting customer journey: Conversational business goes mainstream

The way humans communicate is constantly changing. From the onset of emails and mobile phone SMS…

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Why tech leaders must focus on both the customer and employee experience

Colleen Berube, CIO and SVP of Operations at Zendesk, had been on the job a little…

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Building the best customer experiences with Facebook and Zendesk

Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.

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Building stronger customer relationships with messaging

We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.

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10 sales performance metrics you should track every week, month and quarter

With today’s modern technology, you can track pretty much anything about your sales performance. But just gathering data isn’t enough.

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Choosing a customer service solution for your startup

Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…

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How personalisation is transforming the way companies are building relationships

Guest blog from Guillaume Moubeche, CEO, lemlist No suit or dress feels like the one that’s…