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Introducing Content Cues for Zendesk Guide Enterprise Article

Introducing Content Cues for Zendesk Guide Enterprise

Empowering customers to help themselves is major part of a successful customer service organisation.

Differentiate your brands with unique help centre experiences Article

Differentiate your brands with unique help centre experiences

Brands that fall under the same parent company have unique customer bases, branding and personalities. Why should their help centres be any different?

Spring brings new integrations Article

Spring brings new integrations

Though it might not feel quite like it in many places, it is technically spring.

Figuring out “what happened?” with descriptive analytics Article

Figuring out “what happened?” with descriptive analytics

Not sure what to make of your customer service efforts?

What are your most important customer service objectives? Article

What are your most important customer service objectives?

We asked some customer experience experts to provide examples of important customer service objectives.

How a great customer experience comes from chat support Article

How a great customer experience comes from chat support

Live chat alone can't define your customers’ experience - how they navigate the site, how they engage with support, and where they are on the customer journey all come into play

Three customer support KPIs you need to track Article

Three customer support KPIs you need to track

Over the years, I’ve been fortunate enough to be included in discussions with some of the world’s most effective customer support leadership teams.

Three companies, three omnichannel examples Article

Three companies, three omnichannel examples

Omnichannel is a hot buzzword in the customer support world, but what does it actually mean, and can your company benefit from it?

The dynamic, long-term impact of self-service Article

The dynamic, long-term impact of self-service

Self-service is often considered an end goal for a support organization.

Slack kills at onboarding customers: Here’s how Article

Slack kills at onboarding customers: Here’s how

Slack—the team communication tool that is taking over the world—has become ubiquitous and obvious.

Tap into the right self-service analytics to measure success Article

Tap into the right self-service analytics to measure success

You know that self-service helps scale support operations, and that self-assist user portals keep customers happy, too.

Using more than technical skills to solve technical issues Article

Using more than technical skills to solve technical issues

When it comes to customer support, there is a wide range of issues a team could be presented with on any given day.

Demystify your data: the 3 types of customer analytics Article

Demystify your data: the 3 types of customer analytics

Customer analytics can tell you what you want to know about your customers, leading to sharper predictions and actionable roadmaps for achieving your desired results

5 Customer experience trends for 2018 Article

5 Customer experience trends for 2018

Businesses that improve upon their customer experience through technological advances, while also prioritizing what the customer wants ahead of other considerations, will gain a competitive

See your business goals through by offering live chat Article

See your business goals through by offering live chat

It’s crucial that your live chat goals align with your business objectives.

Integration domination Article

Integration domination

We’ve got plenty of new apps that will help you ensure your customers experience the best support possible.

Holiday retail and the omnichannel customer experience Article

Holiday retail and the omnichannel customer experience

For much of the world, the holiday season starts in the fall and ends with a few New Year’s resolutions in early January.

The four C’s of cherry-picking Article

The four C’s of cherry-picking

Learn the causes and solutions Cherry-picking has a negative connotation.

Your customers want an omnichannel customer experience Article

Your customers want an omnichannel customer experience

No one likes the experience of reaching out to a faceless company; they’d rather feel like they’re reaching out to another human—or better yet, a friend.

How an omnichannel customer experience contact centre works Article

How an omnichannel customer experience contact centre works

An omnichannel customer experience is good for both customers and agents. Find out how omnichannel can streamline your contact centre operations and make everyone's life a little easier.