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7 min read
Why you should integrate your agent support and product teams
Guest blog from Alexis Fogel, CEO, Stonly Regardless of your industry or product, your agent support…
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2 min read
Reimagining the future of retail
Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…
Article
16 min read
What is digital transformation? Definition, examples & importance
Your guide to customer-centric digital transformation.
Article
15 min read
7 cold email templates that skyrocket response rates
Getting a prospect to respond to a cold email isn’t always easy. Our template playbook can help with that.
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7 min read
Turning adversity into advantage: Accelerate with CX maturity in Europe
The performance gap between the leaders and the laggards of customer experience (CX) is widening and…
Article
11 min read
11 support tools every customer service team should have
Customer experience management is about providing consistent service. Here's our expert advice on how to do that.
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8 min read
An enterprise guide to personalised service
Enterprise companies often get a bad report when it comes to personalised service. It’s up to you to change the narrative.
Article
6 min read
Getting started with sales management: Everything you need to know
A comprehensive guide for new sales managers.
Article
6 min read
The state of your business, as told by data
Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers.Here's how.
Article
5 min read
Adapting to the shifting customer journey: Conversational business goes mainstream
The way humans communicate is constantly changing. From the onset of emails and mobile phone SMS…
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6 min read
Why tech leaders must focus on both the customer and employee experience
Colleen Berube, CIO and SVP of Operations at Zendesk, had been on the job a little…
Article
3 min read
Building the best customer experiences with Facebook and Zendesk
Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.
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10 min read
Building stronger customer relationships with messaging
We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.
Article
10 min read
10 sales performance metrics you should track every week, month and quarter
With today’s modern technology, you can track pretty much anything about your sales performance. But just gathering data isn’t enough.
Article
6 min read
Choosing a customer service solution for your startup
Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…
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5 min read
How personalisation is transforming the way companies are building relationships
Guest blog from Guillaume Moubeche, CEO, lemlist No suit or dress feels like the one that’s…
Article
7 min read
Full-funnel tracking approach for quality lead generation
Keeping track of the sales funnel is an essential part of any sales and marketing strategy.
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